Director, Commercial Operations

🕒 il y a 14 jours

🌾 Nebraska, Pennsylvania, +2 états de plus – Distant

🌾 Nebraska – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Temps Plein

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Akumin®

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

⚕️ Assurance santé

💊 Pharmaceutique

Healthcare • Healthcare Insurance • Pharmaceuticals

Akumin est un fournisseur de premier plan de services de radiologie et d'oncologie ambulatoires, offrant un large éventail de solutions d'imagerie diagnostique et de radiothérapie. L'entreprise collabore avec les systèmes de santé, les hôpitaux et les groupes de médecins pour fournir des soins de haute qualité, accessibles et adaptés aux besoins spécifiques des patients. Akumin s'engage en faveur de l'excellence opérationnelle et d'une approche centrée sur le patient, avec des services conçus pour améliorer les résultats et favoriser le bien-être communautaire à travers le pays. Leurs offres incluent des technologies d'imagerie innovantes et des soins complets contre le cancer, garantissant aux professionnels de la santé et aux patients l'accès à des installations et une expertise à la pointe de la technologie.

Description

• Own the end-to-end sales process and the Salesforce platform that powers it • Manage Salesforce business operations, including the product catalog, pricing rules, workflow automation, and field naming standards • Establish pipeline standards, opportunity hygiene, forecasting cadences, and sales governance reviews • Provide reps with the training, tools, and visibility needed to ramp fast and sell consistently, including onboarding curricula, playbooks, territory frameworks, and compensation plan documentation • Own customer-facing content management and internal sales communications and build rep performance scorecards to track individual and team productivity against defined KPIs • Drive sales tool adoption planning, using root cause analysis to diagnose and eliminate adoption gaps • Map current-state workflows across Sales, Finance, Legal, and Operations to identify and resolve cross-functional friction points • Drive operational clarity and process automation through RACI definition, SOP documentation, and system-level updates • Serve as the primary commercial stakeholder to the Analytics team, translating business questions into clear reporting requirements, such as utilization, unit economics, and territory performance • Define the core governance framework — commercial policy, rules of engagement, and territory/account assignment governance — that ensures organizational consistency, accountability, and clear escalation paths • Maintain commercial policy documentation, rules of engagement, and territory/account assignment governance • Monitor compliance and lead periodic audits, driving swift remediation through structured corrective actions • Other duties as needed

🎯 Exigences

• Bachelor's Degree • 3+ years of experience in customer success, sales, analytics, or commercial operations roles • Analytical skills with the ability to transform data into insights and actionable recommendations • Experience working with reporting tools and systems such as CRM systems (e.g., Salesforce), Excel, or Tableau • Experience supporting customer success initiatives, account management, or sales performance • Experience leading complex projects with multiple cross-functional stakeholders (e.g., Sales, Finance, IT, Marketing) • Demonstrated experience translating business needs into data and systems requirements • Understanding of customer dynamics, sales processes, and commercial performance drivers • Structured communicator comfortable presenting to senior leadership and/or board members • Travel may be required up to 20%

🏖️ Avantages

• Competitive compensation • Flexible scheduling • Cross training opportunities • Medical, dental, and vision insurance • HSA accounts with employer contributions • 401(k) eligibility with employer match • Paid holidays • Defined PTO and sick time programs