Customer Service Agent – Temporary

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

💵 $35 360 / an

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Alight Solutions

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2016

🏢 Entreprise

👥 RH Tech

☁️ SaaS

Enterprise • HR Tech • SaaS

Alight Solutions est un prestataire de premier plan de services et technologies de capital humain basés sur le cloud, servant certaines des plus grandes organisations mondiales et plus de 35 millions de personnes et de bénéficiaires. L'entreprise se concentre sur la transformation des vies et des organisations en améliorant la santé, le bien-être financier et professionnel. Alight propose une large gamme de services, y compris le service client, des rôles technologiques, le conseil, les services applicatifs et le support aux entreprises, avec des opportunités de postes virtuels ou de télétravail. La société met l'accent sur la responsabilité sociale des entreprises et a un impact positif sur les clients, les collègues et les communautés.

Description

• Provide world class experience to our customers/members • Ability to make outbound and inbound calls through the duration of assigned shift • Provide accurate and complete information to customers/members • Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call • Ability to clearly communicate – BOTH written and verbally • Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members • Absorb new information and have the flexibility to adapt to new processes rapidly • Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises • Ability to accept constructive criticism to ensure their success • Meet and/or exceed key performance indicators • Deliver a consistently positive and motivating attitude daily; always giving your best effort

🎯 Exigences

• Reside in the United States • High school degree or equivalent • 1+ years’ customer service experience in a call center environment • Strong written and verbal communication and rapport building skills • Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools • Desire to help individuals in a positive and meaningful way • Possess ability to talk and efficiently type and navigate the system simultaneously • Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments preferred • Time management skills and ability to multitask across multi-functional work • On camera visibility during any meetings, training, or per leadership request • Takes initiative and demonstrates strong problem-solving skills • Proven success in maintaining a calm and professional demeanor in a fast-paced business environment; able to deescalate

🏖️ Avantages

• health, dental and vision coverages starting Day One • wellbeing programs • retirement plans with contribution matching • generous time off • parental leave • continuing education • career growth opportunities