Senior Account Manager – MANTL

🕒 il y a 22 jours

🇺🇸 États-Unis – Télétravail

💵 $108 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Alkami Technology

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501 - 1000 employés

Fondée en 2009

💼 Conseil

📣 Marketing

🏦 Banque

💰 €300 000 000 Post-IPO Debt - Alkami Technology en 2025-03

Consulting • Marketing • Banking

Alkami Technology est une entreprise de logiciels bancaires numériques qui propose une plateforme de vente et de service digital basée sur le cloud pour les banques et les coopératives de crédit. Sa plateforme combine l'intégration de nouveaux clients et l'ouverture de comptes (via MANTL), la banque numérique et des solutions de données et de marketing pour permettre des expériences client anticipatives et basées sur les données, une création de comptes plus rapide, la protection contre la fraude, le reporting des paiements et un marketing personnalisé. Alkami dessert les institutions financières (clients de détail et entreprises) et offre des intégrations, des outils pour développeurs et un accompagnement lors de la mise en œuvre pour stimuler la croissance des dépôts, réduire l'attrition et améliorer l'efficacité opérationnelle.

Description

• Own a portfolio of client accounts by developing account strategies, prioritizing opportunities and risks, and driving coordinated execution • Drive renewal and expansion outcomes through account health assessment, whitespace identification, commercial strategies, and client conversations • Strengthen relationships with client stakeholders through proactive engagement and tailored recommendations • Lead business reviews by analyzing customer performance and product usage data and facilitating discussions tied to client goals • Identify and mitigate retention risks through coordinated action plans • Advance product adoption by recommending relevant capabilities and practices • Resolve complex client issues and coordinate cross-functional resources through resolution • Influence account growth through client objectives, performance data, and product knowledge • Coordinate account execution with product, sales, reporting, legal, finance, implementation, support, and engineering teams • Represent client needs internally through feedback, enhancement requests, and recurring pain points • Guide escalations and coordinate technical or operational teams until resolution • Support platform implementations and client launches • Develop client enablement approaches, deliver targeted training, and recommend improvements to educational materials • Maintain account forecasts and document assumptions in designated systems • Advise internal colleagues on client context and recommendations to improve customer experience

🎯 Exigences

• 3–6 years of experience in account management, client success, customer relationship management, or a related client-facing discipline • Experience independently managing renewals, account growth, and complex client relationships in banking, fintech, SaaS, or a comparable environment • Bachelor’s degree in business, finance, marketing, communications, or a related field, or equivalent relevant experience • Comprehensive knowledge of account management and client success practices, including account planning, renewals, retention, expansion, and product adoption • Strong analytical skills and ability to interpret account, customer, and product usage data • Advanced written and verbal communication skills • Demonstrated judgment and problem-solving skills • Ability to develop trusted relationships with senior client stakeholders and influence outcomes without direct authority • Strong cross-functional collaboration skills • Proficiency with CRM, ticketing, reporting, and productivity tools • Experience in banking, financial services, fintech, digital banking, or deposit origination solutions preferred • Experience leading renewal and expansion conversations and contributing to commercial negotiations or contracting processes preferred • Experience leading executive or strategic business reviews using performance data and account insights preferred • Experience with SaaS implementations, product adoption strategies, and complex client escalations preferred • Working knowledge of financial institution growth strategies, digital account opening, or deposit acquisition practices preferred • Must be eligible to work in the US for full-time employment • Employment sponsorship is not available

🏖️ Avantages

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture

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