IT Operations Manager

🕒 il y a 7 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Allata

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

B2B • Consulting • Technology

Allata est une société de conseil mondiale qui aide les entreprises à atteindre l'excellence numérique en créant des expériences client uniques, en identifiant des opportunités de génération de revenus et en améliorant l'efficacité opérationnelle. Elle offre une large gamme de services, y compris des services stratégiques, des solutions technologiques et cloud, des données et des insights, ainsi que le développement de l'intelligence artificielle. L'approche d'Allata est axée sur l'expérience, alignée sur la stratégie, activée par la technologie et pilotée par les données. Elle intervient dans divers secteurs tels que l'automobile, les services financiers, la santé et les sciences de la vie, les hautes technologies, la logistique et le transport, entre autres, pour stimuler la modernisation, la personnalisation, l'innovation et l'efficacité. Avec une équipe composée d'anciens leaders IT et de professionnels du conseil, Allata guide ses clients à travers des paysages numériques complexes pour fournir des résultats basés sur la valeur et aider les organisations à intégrer des stratégies numériques de manière harmonieuse dans leurs stratégies commerciales globales.

Description

• Lead Allata's Internal IT Operations function, owning day-to-day execution, service quality, governance, and operational priorities. • Manage, coach, and develop internal IT team members and support resources, setting clear priorities, expectations, and accountability while fostering a high-performing team culture. • Serve as both a manager and hands-on operator: Own IT infrastructure, actively troubleshoot, implement, and resolve technical issues, and also guide the team through effective delegation, support, and escalation management. • Own and optimize the Microsoft 365 ecosystem, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Copilot. • Lead Identity & Access Management through Microsoft Entra ID, including joiner/mover/leaver processes, MFA, Conditional Access, SSO, and access governance. • Oversee endpoint and device management through Microsoft Intune, including Windows provisioning, compliance, patching, hardening, and lifecycle management. • Implement and operate security controls and governance aligned to NIST frameworks and related security standards, including NIST CSF, NIST 800-53, CIS Controls, or similar protocols. • Drive execution of security and compliance practices, including access reviews, least-privilege access, logging/monitoring, incident response support, vulnerability remediation coordination, and policy enforcement. • Partner with leadership and cross-functional teams to ensure internal IT scales effectively with business growth. • Establish and monitor operational KPIs, service metrics, and process health indicators to improve support outcomes and drive accountability. • Build and maintain telemetry, dashboards, and reporting to provide visibility into ticket trends, SLA performance, endpoint health, access patterns, compliance posture, and overall Internal IT operations. • Leverage Power BI and related tools to create actionable operational reporting for leadership and stakeholders. • Drive process optimization and continuous improvement across support operations, onboarding/offboarding, access management, device lifecycle workflows, and security administration processes. • Drive automation and efficiency improvements using PowerShell, Power Platform, and related tools to reduce manual work and improve service delivery. • Support the adoption, governance, and enablement of Copilot and similar AI-enabled workplace productivity tools.

🎯 Exigences

• 5+ years of experience in internal IT, systems administration, workplace technology, or IT operations. • Demonstrated experience managing people, leading a team, or overseeing support resources in an internal IT or systems environment. • Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive). • Strong hands-on experience with Microsoft Entra ID (MFA, Conditional Access, groups, SSO, access governance). • Strong hands-on experience with Microsoft Intune (Windows endpoint management, Autopilot, compliance profiles, patching, device lifecycle). • Strong hands-on experience with PowerShell for administration and automation. • Strong hands-on experience with Power BI (or similar reporting tools) for operational dashboards and service visibility. • Experience using service metrics, operational KPIs, dashboards, and telemetry to improve internal IT performance and support outcomes. • Demonstrated experience driving process improvement, operational efficiency, and service reliability within internal IT or support environments. • Practical experience implementing and executing security frameworks, controls, and protocols such as NIST CSF, NIST 800-53, CIS Controls, or related security standards. • Experience working in a distributed, global environment. • Strong communication and documentation skills. • A hands-on mindset with the ability to balance leadership, execution, and problem-solving.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development