Bilingual Customer Service Loyalty Specialist

🕒 il y a 11 jours

🇺🇸 États-Unis – Télétravail

💵 $23 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Americor

Site WebLinkedInTous les Emplois

201 - 500 employés

💳 Fintech

💸 Finance

Fintech • Finance

Americor est une entreprise leader dans le secteur des technologies financières (FinTech) qui propose des solutions de répit de dette aux clients aux prises avec des dettes non sécurisées. Grâce à une plateforme en ligne propriétaire, Americor offre des services tels que des prêts de consolidation de dettes, des règlements de dettes et du conseil en crédit pour aider les particuliers et les familles à réduire leur charge de dette. Grâce au programme Americor Advantage, les clients peuvent restructurer leurs paiements de dette, potentiellement réduire le montant total dû et économiser sur les intérêts à long terme. L'entreprise vise à aider les clients à devenir libres de dettes en 24 à 48 mois sans frais initiaux ni impact sur leur cote de crédit. En tant que membre accrédité de l'American Association for Debt Resolution, Americor s'engage à fournir des solutions de dette favorables aux consommateurs et respecte les réglementations fédérales dans le domaine du règlement de dettes.

Description

• Proactive Support and Active Listening: Anticipate customer needs and address them proactively. • Actively listen to customers to understand their concerns and requirements fully. • Educating Customers: Clearly communicate the value and benefits of our services. • Provide information to customers about how services can meet their specific needs. • Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns. • Offer appropriate solutions to resolve issues effectively. • Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates. • Engage in positive and professional interactions to build trust and rapport. • Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements. • Research and gather the necessary information to provide accurate solutions. • Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system. • Include relevant details of the conversation, customer preferences, and actions taken. • Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines. • Maintain professionalism and consistency in every customer interaction. • Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention. • Provide guidance and support throughout the modification process. • Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention. • Focus on providing value to customers and actively working towards their satisfaction.

🎯 Exigences

• 2+ years of experience in Customer Service and Sales is required. • Bilingual in Spanish is required. • Thorough knowledge of call center policies and procedures. • Proficiency with computer programs such as Google Suite. • Excellent communication skills: verbal and written. • High-level active listening skills. • Excellent attention to detail and problem-solving skills. • Strong organization, time management, and multitasking skills. • Ability to work efficiently under minimal supervision. • Willing to work flexible hours, including overtime and weekend hours.

🏖️ Avantages

• Ongoing training and development • Opportunity for career advancement • Medical • Dental • Vision • Company Paid Group Life / AD&D Insurance • 7 Paid Holidays and 2 Floating Holiday Days to use at will • Paid Time Off • Flexible Spending/HSA • Employee Assistance Program (EAP) • 401(k) match • Referral Program