Clinical Support Specialist

🕒 il y a 11 jours

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MD Integrations

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11 - 50 employés

Fondée en 2021

MD Integrations est une entreprise de technologie en télémédecine asynchrone fondée par des médecins, mettant en relation les prestataires de soins de santé virtuels avec les patients grâce à un portail de télémédecine en marque blanche de premier ordre, intégré à un réseau clinique exclusivement réservé aux médecins. Du point de vue des médecins, MD Integrations propose la plateforme de télémédecine asynchrone la plus efficace et intuitive du secteur. Conçue dès le départ pour éliminer les complexités de flux de travail déroutantes, la répartition injuste des cas basée sur le principe du « plus rapide premier servi », et d'autres défis de productivité présents dans les plateformes de télémédecine existantes, notre portail convivial, basé sur le paiement à l'acte, permet aux médecins de se concentrer sur leurs motivations initiales : offrir les meilleurs soins à leurs patients.

Description

• Facilitate Treatment Management • Assist with patient communications on behalf of providers, pharmacy communications, and track prescription regimen related to men’s and women’s health, dermatologic treatments, or weight loss prescriptions • Patient Education & Support • Provide follow up education and support for patients accessing care via the telehealth platform, including instructions on medication usage, explanation of treatment plans, care instructions, and prescription compliance • Promote adherence to physician-recommended care plans • Maintain and Update Electronic Health Records (EHR) • Accurately document all patient interactions, treatment plans, and clinical instructions in the EHR, ensuring timely and complete records in accordance with regulatory and organizational standards • Collaborate with Multidisciplinary Teams • Work closely with across internal clinical team and providers to deliver a seamless and high-quality virtual care experience for patients across specialties • Prior Authorizations • Initiate, track, and follow up on prior authorization requests for medications • Communicate with insurance companies, providers, and patients to ensure timely processing and resolution of authorizations • Uphold Privacy, Compliance, and Ethical Standards • Adhere strictly to HIPAA regulations, privacy protocols, and clinical workflows to ensure the confidentiality and safety of all patient information within a virtual care setting • Operational and Team Support • Collaborate with providers, nurses, and internal staff to maintain efficient and compliant telehealth workflows • Escalate urgent patient needs to appropriate provider or nurse according to established protocols • Participate in team meetings and process improvement initiatives

🎯 Exigences

• Active Medical Assistant credentials (e.g. CMA or RMA) required • Prior experience processing prior authorizations for medications and working with insurance required • Minimum 2 years in clinical support, care coordination, or physician- and patient-facing environment, telehealth strongly preferred • Experience in a clinical setting working with common health issues and treatments in at least one of these areas: men’s health, women’s health, dermatology, and/or weight management, preferred • Strong understanding of HIPAA for patient privacy and data security, plus a familiarity with virtual care standards • Well-organized, reliable, clear communication and focused on effective patient service • Strong technical skills across a variety of platforms such as EHRs, internal chat and email tools like Slack or Gsuite, project and task management tools like Asana, ticketing systems, etc.

🏖️ Avantages

• 75% subsidized health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) retirement savings plan with company match • Professional development opportunities • Flexible work arrangements • Collaborative and supportive work environment