Customer Service Representative, Commercial Auto Insurance

Emploi pas sur LinkedIn

🕒 il y a 18 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $20 - $24 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Amynta Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2018

🤝 B2B

👥 B2C

Insurance • B2B • B2C

Amynta Group est une entreprise spécialisée dans la fourniture de solutions complètes de gestion des risques, y compris des produits d'assurance de biens et de responsabilité civils spécialisés, des programmes d'assurance captive et des plans de garantie et de protection. Servant à la fois les entreprises et les consommateurs, Amynta Group connecte ses clients à un réseau de professionnels de confiance pour les aider à gérer les risques et atteindre leurs objectifs dans un environnement actuel exigeant. Ils représentent une variété de parties prenantes, notamment des compagnies d'assurance, des agents de détail, des concessionnaires automobiles et des détaillants grand public, tout en offrant des produits tels que l'assurance responsabilité civile des employeurs, la responsabilité civile générale, et l'assurance-crédit commercial.

Description

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews. • Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms. • Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate • Maintain a working knowledge of products, services, and promotions • Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests • Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system • Organize and maintain policy files to ensure proper documentation management • Assist with the creation, documentation, and continuous improvement of processes • Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work • Provide excellent customer service to both internal and external partners • Perform other duties as may be assigned

🎯 Exigences

• High school diploma or equivalent • Strong written and verbal communication skills, with confidence handling customer interactions • Recognizes the importance of maintaining high standards in service delivery • Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them • Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously • Remote-ready mindset: self-motivated, organized, and able to manage priorities independently • Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

🏖️ Avantages

• Comprehensive benefits include medical, dental, vision, disability, and life insurance • 401(k) with company match • Paid time off plus company holidays