Customer Service Representative

🕒 il y a 17 jours

🏄 California – Distant

🏄 California – Remote

💵 $18 / heure

⏰ Temps Plein

🟠 Senior

🔴 Expert

💝 Support Client

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InteLogix

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1957

🤝 B2B

💸 Finance

B2B • Finance • Customer Experience

InteLogix est un leader dans l'expérience client (CX) et la gestion des créances (ARM), fournissant des solutions BPO complètes qui améliorent les interactions avec les clients et rationalisent les processus financiers. L'entreprise se spécialise dans la prestation de services CX optimisés grâce à des stratégies innovantes et numériques, tout en offrant également des solutions de cybersécurité robustes via son MSSP LogixGuard. En mettant l'accent sur le développement de relations client à long terme, InteLogix intègre l'empathie humaine à une technologie avancée pour favoriser le succès et l'efficacité.

Description

• Provide information about SNAP EBT transactions to customers • Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions • Maintain a thorough understanding of products, services and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

🎯 Exigences

• Must be 18 years of age or older • High School Diploma or equivalent • Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills. • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance, so you can be there when our customers need us • Work at home requirements: High speed internet with an ethernet connection to the router (no satellite or hotspot) • 10 Mbps download and 5 Mbps upload speed • WiFi must be turned off at all times • Windows Updates must be current • Private and distraction free home work space with the ability to close a door

🏖️ Avantages

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts