Area Manager – Field Service

🕒 il y a 1 mois

🎸 Tennessee – Distant

🎸 Tennessee – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Analogic

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1967

🏥 Santé

🏭 Fabrication

📦 Logistique

Healthcare • Manufacturing • Logistics

Analogic est une entreprise qui conçoit et fabrique des systèmes d'imagerie haute performance, des détecteurs et des sous-systèmes électroniques pour l'imagerie médicale (CT, IRM, mammographie numérique) et la sécurité de l'aviation (contrôle des bagages enregistrés et de sécurité des points de contrôle). Elle développe également des systèmes électroniques de contrôle de puissance et de mouvement de précision sous des marques comme Copley Controls, fournissant aux OEM et clients industriels du matériel personnalisé, hautement fiable et des systèmes embarqués.

Description

• Lead, coach, and develop Area Supervisors, Leads, Field Service Technicians, and other service personnel within the assigned region • Build and maintain a high-performing team focused on customer service, accountability, safety, and operational excellence • Recruit, onboard, coach, mentor, and develop employees • Conduct performance evaluations and implement development plans • Manage day-to-day field service operations across the assigned territory • Monitor and analyze KPIs covering team effectiveness, operational efficiency, service quality, customer satisfaction, and financial performance • Ensure teams achieve operational goals for quality, reliability, productivity, efficiency, inventory management, cost control, revenue growth, and service delivery • Improve service processes, resource utilization, and operational effectiveness • Develop and manage technician coverage schedules • Support a 24/7 customer environment and provide occasional after-hours support for critical issues • Develop and execute regional service strategies • Resolve escalated customer issues and complex product challenges • Build relationships with customers and stakeholders through meetings, site visits, and business reviews • Partner with internal teams and authorized service providers to ensure consistent service delivery • Ensure compliance with regulatory, quality, legal, corporate, safety, and human resources policies • Manage workforce scheduling, resource planning, and service coverage • Use business systems and reporting tools for operational visibility and decision-making • Partner with other Area Managers and Field Service leadership on the strategic direction and growth of the Security Service business

🎯 Exigences

• Minimum of 5 years of experience in people leadership, service management, operations, or a related field • Proven experience leading and developing customer-facing service teams • Demonstrated ability to drive operational improvements and achieve business objectives through effective leadership • Experience with ERP, CRM, and Field Service Management systems such as SAP, Salesforce, ServiceMax, or equivalent platforms • Strong analytical skills and ability to interpret performance metrics and implement process improvements • Excellent communication, leadership, coaching, and relationship-building skills • Ability to build relationships, navigate diverse customer and team dynamics, and adapt communication and leadership styles • Strong technical aptitude and ability to understand Analogic products, field service operations, and customer requirements • Ability to influence and collaborate across functions and organizational levels • Ability to travel within and occasionally outside the assigned region, including customer sites, airports, training locations, and corporate offices • Ability to obtain and maintain required airport credentials and security clearances, including SIDA badging, e-QIP requirements, and other customer or airport security screenings • Previous Field Service management experience preferred • Aviation Security or TSA operational experience preferred • Vendor and third-party service provider management experience preferred • Experience leading geographically dispersed teams preferred • Technical service, capital equipment, or security industry experience preferred • Associate's degree or equivalent combination of education, training, and relevant work experience preferred

🏖️ Avantages

• Outstanding benefits • Work-life balance • Professional development opportunities • Meaningful career growth