Senior Client Success – Delivery Manager

🕒 il y a 23 jours

❄️ Minnesota – Distant

❄️ Minnesota – Remote

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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AOA

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2019

🛍️ eCommerce

🤝 B2B

🤖 Intelligence artificielle

eCommerce • B2B • Artificial Intelligence

AOA est une agence créative et technologique spécialisée dans le commerce, l'IA et les marques B2B. Ils conçoivent et construisent des boutiques Shopify performantes, gèrent des migrations Shopify à grande échelle et intègrent des systèmes d'entreprise (ERP, CRM, 3PL) pour créer des solutions de commerce unifié. AOA offre également des services de stratégie, de conception, de développement, d'optimisation et d'outils d'IA sur mesure pour les clients du marché intermédiaire à l'entreprise, et assure un soutien continu et des forfaits de croissance.

Description

• Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders. • When stakeholders rotate, re-onboard new decision-makers quickly to maintain momentum, context, and trust. • Support renewals and transitions by maintaining high-trust relationships and a clear value narrative. • Own monthly client health scoring across every active account and lead intervention on at-risk accounts. • Run client cadences, milestone reviews, and strategic reviews with lightweight value reporting, clear written recaps, and thoughtful conversations around cost, scope, value, and ROI. • Create a “no surprises” client experience by surfacing risks early, communicating changes proactively, and bringing options before problems land. • Run monthly sprint operations and capacity planning, allocating team capacity to client commitments and keeping sprints in balance. • Drive cross-discipline accountability across design, development, and strategy. • Manage scope additions and change orders so client commitments and team capacity stay in balance. • Lead onboarding and kickoff for every new project.

🎯 Exigences

• 3+ years in a senior client-facing delivery role at a digital design, development, marketing, or eCommerce agency. Direct agency experience is required. • 6+ years in a project management, account management, or client success role at a digital design, development, marketing, or eCommerce agency. • Demonstrated success managing multi-project client portfolios with a high degree of ownership. • Demonstrated experience navigating scope, timeline, quality, budget, or priority conversations with clients. • Strong operational discipline. You maintain clear systems for tasks, owners, decisions, due dates, dependencies, and follow-through. • Ability to balance both sides of the role: the relationship-building and communication craft of Client Success, and the operational delivery oversight of Project Management. • Strong AI fluency. You use AI tools regularly to improve the quality, speed, clarity, or consistency of your work. • Experience working with digital products, such as websites, apps, eCommerce experiences, SaaS platforms, or custom software. • Comfort using ClickUp or similar project management platforms to manage delivery operations, sprint flow, task visibility, and client reporting. • Excellent written and verbal communication. You can run a strong client meeting, write a clear recap, manage expectations thoughtfully, and adjust your tone to the moment. • US-based and available during Central Time business hours. • Strong written and spoken English.

🏖️ Avantages

• 401(k) with company matching • Health, dental, vision, and life insurance • Unlimited PTO • Every other Friday off. Our office closes, giving the team a built-in long weekend twice a month.