Customer Success Manager – Public Sector

🕒 il y a 22 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Zimperium

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2010

🔒 Cybersecurity

🏢 Entreprise

☁️ SaaS

💰 €12 000 000 Venture Round en 2018-11

Cybersecurity • Enterprise • SaaS

Zimperium est une entreprise de premier plan dans le domaine de la sécurité mobile, spécialisée dans la protection des terminaux mobiles et des applications. Elle propose des solutions avancées pour protéger les appareils mobiles et les applications, permettant aux entreprises de sécuriser leurs endpoints mobiles et d'assurer un accès sécurisé aux données sensibles et aux systèmes. Les plateformes de Zimperium s'intègrent dans divers environnements, y compris des configurations cloud, on-premises, et en air-gap, garantissant une sécurité continue et persistante pendant le développement et l'exécution. L'entreprise est reconnue pour son focus unique sur la sécurité mobile, offrant des outils qui aident à prévenir les pertes de données, la fraude, et les violations réglementaires dans les applications mobiles.

Description

• Account management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams • Public Sector Focus - Manage a strategic portfolio consisting of Federal Civilian/Defense agencies and State, Local, and Education (SLED) entities • Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value • Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data • Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations • Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities • Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

🎯 Exigences

• B.S. in Computer Science or an equivalent engineering degree • 10+ years of experience working with Enterprise software solutions, startup experience desirable • 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers • Self-motivated, strong problem-solving skills with good business acumen. Domain expertise in Mobility & Security is highly desirable • Ability to travel

🏖️ Avantages

• Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues • Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer