Customer Success Manager

🕒 il y a 23 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Veryon

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1973

🚀 Aérospatiale

☁️ SaaS

🤝 B2B

Aerospace • SaaS • B2B

Veryon est un fournisseur de logiciels de gestion intelligente pour l'aviation qui aide les propriétaires d'avions, les opérateurs, les MROs (Maintenance, Repair, and Overhaul) et les OEMs (Original Equipment Manufacturers) à accroître la disponibilité opérationnelle des avions. Sa plateforme SaaS basée sur le cloud propose un suivi de maintenance, une gestion des inventaires et des bons de travail, des opérations de vol, la distribution de publications techniques, l'analyse des défauts, la gestion de la fiabilité et un dépannage guidé. Veryon s'intègre via des API REST, utilise IA/ML pour l'analyse et le diagnostic, et met l'accent sur la sécurité et la conformité (ISO 27001/9001) pour ses clients dans l'aviation commerciale, d'entreprise et les hélicoptères à travers le monde.

Description

• Manage and grow strategic customer relationships across assigned accounts. • Drive product adoption, customer engagement, retention, and customer satisfaction initiatives. • Develop customer success plans aligned to customer business objectives, adoption goals, and measurable outcomes. • Serve as a trusted advisor and primary customer advocate throughout the customer lifecycle. • Lead onboarding, implementation support, and adoption initiatives for new and existing customers. • Utilize AI-powered customer engagement tools, CRM systems, and automation platforms to improve communication, workflow efficiency, and customer insights. • Leverage customer analytics, health scores, and usage trends to proactively identify risks and growth opportunities. • Use AI-driven workflows to streamline meeting preparation, follow-ups, reporting, and customer engagement activities. • Identify opportunities for process improvement, workflow automation, and scalable customer success operations. • Support digital transformation initiatives focused on operational efficiency and customer experience optimization. • Partner cross-functionally with Product, Engineering, Sales, Marketing, and Support teams to improve customer outcomes. • Act as the voice of the customer internally by sharing customer feedback, product insights, and operational challenges. • Support executive business reviews, customer presentations, and strategic account discussions. • Collaborate with internal stakeholders to improve onboarding experiences, product adoption strategies, and retention programs. • Serve as the primary escalation point for customer concerns and ensure timely resolution. • Manage renewals, retention strategies, and churn reduction initiatives. • Identify expansion, upsell, and cross-sell opportunities aligned with customer goals and product utilization. • Monitor customer success KPIs including adoption metrics, customer health, engagement trends, and renewal forecasting. • Maintain accurate customer data and account activity within CRM and customer intelligence platforms.

🎯 Exigences

• 3+ years of experience in Customer Success, Account Management, SaaS Consulting, Customer Experience, or related client-facing roles. • Strong understanding of SaaS customer lifecycle management, adoption strategies, customer health metrics, retention, and renewals. • Experience working with AI-enabled tools, automation platforms, CRM systems, or customer intelligence technologies. • Proven ability to manage strategic customer relationships and executive-level stakeholder communication. • Experience partnering cross-functionally with Product, Engineering, Sales, and Support organizations. • Strong analytical skills with ability to interpret customer data and translate insights into actionable strategies. • Excellent communication, presentation, relationship management, and problem-solving skills. • Ability to thrive in fast-paced, evolving environments with strong ownership and accountability. • Willingness to travel domestically approximately 25–30% for customer meetings and strategic engagements.

🏖️ Avantages

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities