Lead Partner Success Specialist

🕒 il y a 24 jours

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Teaching Strategies, LLC

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201 - 500 employés

Fondée en 1988

📚 Éducation

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Teaching Strategies, LLC est un fournisseur d'un écosystème éducatif connecté pour la petite enfance qui combine des programmes d'études basés sur la recherche, une évaluation basée sur l'observation, des outils d'engagement familial, du développement professionnel et une gestion des classes/centres. Sa plateforme (incluant des produits comme The Creative Curriculum, GOLD/GOLDFinch, ReadyRosie, Tadpoles et SmartTeach) dessert les programmes Head Start, les écoles maternelles jusqu'à la troisième année, les garderies familiales et privées, ainsi que les administrateurs pour améliorer l'efficacité des enseignants, la fidélisation et les résultats des enfants. L'entreprise fournit des outils numériques, des contenus, des rapports de données et des services pour soutenir l’instruction, la conformité et l’administration des programmes dans des milliers de classes et de programmes à travers le monde.

Description

• Manage implementation and onboarding of all new and renewing partners • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers. • Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

🎯 Exigences

• Bilingual (English/Spanish) preferred but not required • Preference for candidates based on the East Coast (ideally within reasonable travel distance to NYC) • Experience with Teaching Strategies products and services highly preferred • Strong knowledge of early childhood education content and pedagogy preferred • 2-4 years of experience in Customer Support, Customer Success, Onboarding/ Implementation or Account Management with examples of success • Bachelor's Degree in education or other related areas required • Ability to comfortably communicate at multiple levels with customers (i.e. technical/non-technical /management). • Experience with Salesforce, ChurnZero or another CRM solution is highly desired • Superior organizational capabilities and time management skills are a must • Must have proven track record and capabilities for delivering excellent customer experiences • Must have strong analytical, problem solving and troubleshooting skills • Excellent written and verbal communication skills • Effective organizational skills • Effective presentation skills

🏖️ Avantages

• Competitive compensation package • Employee Equity Appreciation Program • Health and wellness insurance benefits • 401k with employer match • Flexible work environment • Unlimited paid time off (which includes paid holidays and Winter Break) • Paid parental leave • Tuition assistance, professional development, and opportunities for career growth • Best in class technology equipment for every employee • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field