Director/Senior Director, Customer Success

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Roebling

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

SaaS • Artificial Intelligence • B2B

Roebling est une plateforme SaaS native de l'IA pour la simulation de procédés industriels et l'analyse techno-économique qui aide les équipes de R&D et les ingénieurs de procédés à concevoir rapidement des processus, estimer les CapEx/OpEx, et effectuer des analyses financières et de sensibilité. Elle offre un environnement de feuille de flux basé sur des blocs avec des bilans massiques et énergétiques, un dimensionnement intégré des équipements, des modèles de coût et des outils de scénarios/sensibilité, permettant ainsi aux équipes d'évaluer la faisabilité et de prendre des décisions basées sur les données plus rapidement que les flux de travail traditionnels fragmentés. Roebling est utilisé par des équipes travaillant sur la bioproduction, la chimie, les minéraux critiques, l'énergie et d'autres projets intensifs en processus pour accélérer la planification de projets en phase initiale.

Description

• Own onboarding and time-to-first-value for every Roebling customer, partnering with Process Engineering on the technical build-out and with Sales / Solutions Engineering on the deal-to-delivery handoff • Run the post-sale relationship for every customer — sit in on working sessions, drive adoption of the platform across the customer's team, and identify and unblock the things keeping them from getting full value • Turn each deployment into a working playbook: what works, what doesn't, what reusable assets we need, what the next deployment can lean on • Build the early version of customer health — a clear-eyed, low-overhead view of which accounts are getting value, which aren't, and what we need to do about it • Surface expansion signal: spot when a pilot is ready to scale or when an adjacent team, plant, or geography is showing pull, and hand it cleanly to Sales • Be the voice of the customer back into Product and Engineering — structured, prioritized, evidence-based feedback that shapes the roadmap based on what real customers are doing on real projects • Run executive-level cadence with our customers: working reviews, periodic check-ins, and exec alignment when the relationship calls for it • Travel meaningfully to customer sites — at this stage, deployment depth comes from being in the room

🎯 Exigences

• 5–10+ years in customer success, implementation, technical account management, deployment strategy, professional services, or forward-deployed engineering at a B2B SaaS company selling complex, technical products to sophisticated buyers • Demonstrated track record running technical deployments end-to-end — kickoff through go-live and into adoption — with measurable, customer-observed outcomes • Comfort engaging senior technical and executive stakeholders (VPs of Engineering, Heads of Project Development, Plant Managers, Directors of Operations, COOs, CFOs) as a credible peer • Hands-on technical fluency: you can sit down inside a complex software product alongside a customer or one of our engineers and keep up. We don't need you to write code, but we do need you to debug a workflow, pressure-test a model, and translate fluently between engineering and the customer • Player-coach orientation in the truest sense: you will be on every account this year. Team and tooling come later • High comfort with ambiguity. There is no playbook • Strong written and verbal communication — able to write a tight kickoff plan, a clear health summary, and a useful internal post-mortem • Authorization to work in the United States

🏖️ Avantages

• Comprehensive medical, dental, and vision coverage • Daily lunch allowance • Coworking space (NYC, Boston, SF Bay Area) • Competitive compensation packages, including equity • Flexible PTO • 401(k) • Team offsites