Senior Manager, Client Success – Salesforce Practice

🕒 il y a 24 jours

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $150 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Verndale

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Verndale est une agence d'expérience numérique qui aide les organisations à concevoir, construire et optimiser les sites web, les plateformes d'expérience numérique (DXP) et les solutions de commerce. Elle fournit des services dans le domaine des CMS & DXP, du commerce (y compris Shopify et BigCommerce), du design & UX, du marketing digital, des données & analyses, des services gérés, et des intégrations Salesforce, avec un accent sur la personnalisation, l'optimisation des performances et la croissance mesurable des revenus. Verndale sert ses clients professionnels dans divers secteurs et soutient à la fois les initiatives de commerce B2B et D2C.

Description

• Own a portfolio of Salesforce clients (typically $3M–$8M in annual bookings) • Be accountable for growth, retention, and overall account health • Act as the primary relationship lead across multiple engagements • Build and execute account plans that lead to real expansion over time • Identify and lead upsell and cross-sell opportunities • Build account plans focused on growth • Spot gaps where Verndale can add value • Work with teams to turn opportunities into revenue • Run focused sales plays across your portfolio • Build relationships with Salesforce Account Executives • Partner to identify and co-sell opportunities • Join account planning and pipeline discussions • Align work with Salesforce priorities • Position Verndale as a trusted Salesforce partner • Ensure the client experience is consistent and high quality • Bring together cross-functional teams • Spot and resolve issues early • Keep teams aligned on priorities • Step in when needed to keep things moving • Build relationships with senior stakeholders • Act as a trusted advisor • Lead strategic conversations • Communicate clearly and consistently • Monitor revenue, forecasts, and margins • Lead renewal and pricing discussions • Ensure clients understand value • Stay accountable for financial performance • Mentor Client Success Managers • Promote strong collaboration • Help improve account management practices

🎯 Exigences

• 8–12 years in Client Success, Account Management, or consulting • Experience managing multi-million-dollar accounts • Proven revenue growth track record • Experience with Salesforce ecosystem • Strong commercial instincts

🏖️ Avantages

• Generous paid company holidays, vacation, and paid sick time to every employee starting on day one. • Top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. • Support a healthy work/life balance. • Fully remote enabled and embrace the evolving definition of the workplace.