Client Success Specialist – AI

🕒 il y a 24 jours

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Circana

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5001 - 10000 employés

Chez Circana, nous mesurons et accélérons la demande. C'est aussi simple que cela. Nous nous associons aux marques pour aborder leurs défis commerciaux les plus ardus grâce à une combinaison de nos big data, de notre plateforme de visualisation de données alimentée par l'IA, et de notre expertise approfondie dans plus de 25 industries. Nos clients comptent sur nous pour les guider dans leurs prochaines étapes, et celles d'après, afin qu'ils puissent innover, répondre à la demande des consommateurs et croître.

Description

• Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos • Support setup, configuration, and QA of client models • Drive continuous improvement of support processes, tools and user education materials • Clearly communicate guidance and resolutions to users or internal teams • Test new enhancements or fixes prior to release to ensure quality and expected behavior • Prepare concise write-ups of confirmed bugs or feature requests for the development team

🎯 Exigences

• Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes • Strong organizational skills to support multiple client deployments and maintain flawless on-time delivery and service levels • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams • Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops • Familiarity with AI systems, natural language processing tools, or machine learning products • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems • 5+ years of experience in client support for data analytics and reporting

🏖️ Avantages

• paid time off • medical/dental/vision insurance • 401(k)