Customer Success Manager

🕒 il y a 23 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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CYPHER Learning

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

☁️ SaaS

🤖 Intelligence artificielle

📚 Éducation

💰 €40 000 000 Private Equity Round - CYPHER Learning en 2021-06

SaaS • Artificial Intelligence • Education

CYPHER Learning est une plateforme d'apprentissage alimentée par l'IA qui combine un système de gestion de l'apprentissage (LMS) de niveau entreprise et une plateforme d'expérience d'apprentissage (LXP) avec création de cours propulsée par l'IA, agents d'apprentissage personnalisés, gestion des compétences, automatisation et analyses. Elle sert aux entreprises, institutions académiques et entreprises étendues pour simplifier la création de cours, offrir une formation personnalisée (intégration des employés, formation des clients/partenaires, conformité, habilitation des ventes) et mesurer les résultats d'apprentissage tout en prenant en charge la personnalisation de marque et l'administration multi-organisationnelle.

Description

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes • Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization • Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks • Build strong customer relationships to uncover expansion opportunities and support upsell and account growth • Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value • Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes • Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth • Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback • Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders • Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization

🎯 Exigences

• 5–10 years of experience in Customer Success, Account Management, or a client-facing role • Experience in LMS, learning technologies, training enablement or skills development solutions • Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations • Bachelor's degree in Business, Technology, Education, or a related field is preferred • Proven ability to manage a portfolio of accounts, balancing personalized engagement with a data-driven, scalable approach • Strong communication and presentation skills, with experience leading customer discussions and engaging stakeholders across multiple levels, including executive audiences • Strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive outcomes in a fast-paced environment

🏖️ Avantages

• Competitive compensation package • Professional development opportunities • Supportive work culture