Account Coordinator, Sports

🕒 il y a 10 jours

🏄 California – Distant

🏄 California – Remote

💵 $57 000 - $60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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APM Music

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1983

💼 Conseil

📣 Marketing

📦 Logistique

Consulting • Marketing • Logistics

APM Music est une bibliothèque de production musicale de premier plan qui fournit des pistes musicales de haute qualité pour diverses applications médiatiques. Avec une vaste collection de musiques originales, APM Music répond aux besoins des cinéastes, annonceurs et créateurs de contenu, garantissant ainsi qu'ils ont accès à la bande sonore parfaite pour leurs projets.

Description

• Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently • Gather feedback and survey data on presentations to develop product insights • Engage and educate clients on music director and other APM offerings and services • Manage client log ins: creation, deactivation, troubleshooting log in issues • Manage pipeline in Salesforce CRM • Follow up with clients for usage reporting • Manage and track the lifecycle of renewals across both Account Executives' book of business • Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed • Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals • Liaise between Sports team and Marketing department on a number of recurring and one-off marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks • Consistently update contact information in CRM as contacts move throughout the industry • Run a variety of reports using Salesforce CRM and other internal databases • Stay up to date with industry / competitive landscape / new product features / services / pricing • Execute on proactive/forward-thinking strategy to overservice clients ahead of key events • Take detailed notes on internal and external Zoom/video calls and execute relevant action items • Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services • Handle both internal and external scheduling for Account Executives • Manage and execute timely outreach to clients throughout key timeframes of their seasons • Generate awareness and adoption of new website features and services • Respond to client questions and concerns with prompt, thoughtful service • Other duties as assigned

🎯 Exigences

• Passion for the intersection of sports entertainment and music • Experience in customer success, account management or similar positions • Highly organized with meticulous attention to detail • Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences • Excellent verbal, written, and interpersonal communication skills • Ability to multi-task and keep the team and your tasks organized • Problem-solving mindset for our clients and the company • Comfortable taking in and making outbound calls to customers • Experience with CRM software (e.g., Salesforce) • Intermediate Excel skills • Solid note-taking skills • Ability to give and receive constructive feedback with openness and professionalism

🏖️ Avantages

• Health benefits • 401k • Life and disability benefits • Generous time-off policy • Team building and attendance to industry events