German Customer Service Specialist – Insurance Sector

🕒 il y a 2 mois

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👥 RH Tech

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apply2day est une plateforme d'emploi qui aide les individus en Grèce à trouver des opportunités professionnelles. La plateforme permet aux utilisateurs de s'inscrire et de postuler à divers emplois, de télécharger leur CV et de se mettre en relation avec des recruteurs. apply2day agrège les offres d'emploi afin de simplifier le processus de recherche d'emploi. Elle s'adresse à la fois aux chercheurs d'emploi et aux employeurs en connectant les deux parties de manière efficace et efficiente sur le marché du travail grec.

Description

• Customer Consultation: Provide independent, case-closing telephone advice to existing and prospective customers regarding motor vehicle insurance. • Contract Management: Process new applications, vehicle changes, conversions, terminations, and general account updates. • Offer Preparation: Generate insurance offers for composite lines (liability, accident, property, and legal expenses) directly during customer consultations. • Appointment Scheduling: Arrange pension consultation appointments for customers within the service flow. • Data Logging: Perform precise real-time entry and updates of customer accounts and case notes to ensure high quality and prevent financial damages. • Document Processing: Handle and log incoming physical and digital documents (mail/emails) accurately and on time.

🎯 Exigences

• Language Proficiency: Fluent German skills (written and spoken at a C1 - C2 level) with advanced communication and listening skills. • Problem-Solving Skills: A proactive, solution-oriented mindset to handle customer dissatisfaction and resolve inquiries on the first contact. • Technical Literacy: Comfortable navigating Windows, Chrome, MS Office, and specialized CRM/claims management platforms. • Educational Background: Minimum of a high school diploma or equivalent qualification. • Flexible to work in rotational shift

🏖️ Avantages

• Attractive compensation package: 1.450€ gross + the productivity bonus is up to 10% of your gross salary, subject to target achievement. • Comprehensive Training: A 61-day, fully paid, structured induction and classroom training program provided directly by the client. • Professional Growth: Continuous refresher courses aligned with policy changes to support your ongoing career development. • Strong Team Culture: Work alongside an established, professional team of 70 German-speaking colleagues. • Clear Performance Metrics: Well-defined productivity targets and structured KPIs to guide and measure your professional success. • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation. For this opportunity specifically, our client is also able to offer permanent accommodation based on availability.