Clinical Support Specialist – Temp-to-Hire

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Arine

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

🤖 Intelligence artificielle

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Arine est une entreprise technologique spécialisée dans le domaine de la santé qui se concentre sur l'amélioration des résultats de santé grâce à l'optimisation des traitements médicamenteux. En exploitant l'intelligence artificielle, Arine aide les organisations de santé et les prestataires de soins à améliorer la qualité des soins et à réduire les coûts. L'entreprise propose une gamme de solutions comprenant LUMINATE, RESONATE et ELEVATE, qui se concentrent sur les solutions à haut risque, l'analyse des prescripteurs et l'amélioration de la qualité dans la gestion des thérapies médicamenteuses. La plateforme d'Arine, alimentée par l'IA, identifie les patients à risque de problèmes liés aux médicaments et offre des interventions sur mesure pour améliorer l'observance et les résultats cliniques. L'entreprise a fait ses preuves en réduisant les hospitalisations et les coûts de santé tout en obtenant des évaluations de qualité élevées.

Description

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits • Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality • Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes • Escalating potential medication-related and health-related issues to a pharmacist • Obtaining provider contact information to facilitate the delivery of clinical interventions • Obtaining patient information required for clinical interventions • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally • Accurately documenting all interactions, interventions, and outcomes in Arine's software platform • Participating in process improvement meetings and team meetings to optimize workflows • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns • Preparing and sending patient educational materials and other necessary items as needed • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists • Assisting with obtaining referrals and authorizations • Following established workflows while remaining flexible as processes evolve • Taking ownership of assigned work and seeing it through to completion

🎯 Exigences

• Bachelor's degree in Health Sciences or a related field preferred • Ability to prioritize effectively and work in a fast-paced environment • Knowledge of basic medical terminology and medication names (brand and generic) • Excellent written and oral communication skills • Strong interpersonal and customer service skills, with the ability to build rapport, demonstrate empathy, and remain patient-focused during high-volume phone interactions • Demonstrated reliability, accountability, and follow-through • High attention to detail with a strong commitment to documentation accuracy • Comfort working in a metrics-driven environment where outcomes and quality are tracked • Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment • Comfort learning and using new technologies, including clinical software platforms • A team player mindset with the ability to work independently • Openness to coaching, feedback, and continuous learning • Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

🏖️ Avantages

• Full benefits starting from day one • Opportunity for extension or conversion to a permanent role based on performance and business needs