
201 - 500 employés
Fondée en 1986
🏗️ Construction
💼 Conseil
📦 Logistique
Construction • Consulting • Logistics
Arora Engineers est une entreprise pluridisciplinaire d'ingénierie et d'infrastructure qui offre des solutions de planification, de conception, de gestion de construction et de gestion des installations/des actifs pour les infrastructures publiques et commerciales essentielles. L'entreprise est spécialisée dans les projets d'aviation et de transport (y compris la conception électrique des aéroports et des terminaux) et dessert des secteurs tels que l'éducation, le transit, et les grands travaux publics ; elle propose également des services d'intégration de systèmes, de géospatial et d'infrastructure intelligente ainsi qu'un portefeuille d'outils logiciels Arora ATLAS pour la gestion des actifs, les inspections, la cartographie intérieure et les flux de travail de demandes de services.
🕒 il y a 12 jours
🗣️🇺🇸🇬🇧 Anglais requis
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201 - 500 employés
Fondée en 1986
🏗️ Construction
💼 Conseil
📦 Logistique
Construction • Consulting • Logistics
Arora Engineers est une entreprise pluridisciplinaire d'ingénierie et d'infrastructure qui offre des solutions de planification, de conception, de gestion de construction et de gestion des installations/des actifs pour les infrastructures publiques et commerciales essentielles. L'entreprise est spécialisée dans les projets d'aviation et de transport (y compris la conception électrique des aéroports et des terminaux) et dessert des secteurs tels que l'éducation, le transit, et les grands travaux publics ; elle propose également des services d'intégration de systèmes, de géospatial et d'infrastructure intelligente ainsi qu'un portefeuille d'outils logiciels Arora ATLAS pour la gestion des actifs, les inspections, la cartographie intérieure et les flux de travail de demandes de services.
• Serve as the primary customer representative within the assigned territory • Manage the complete lifecycle of service calls and work orders from dispatch through proposal development, execution, invoicing, and closeout • Oversee daily service operations, coordinating routine, priority, and emergency work requests in a 24/7 operating environment • Maintain accurate work order status, documentation, and performance metrics within CMMS and operational tracking systems • Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates • Evaluate subcontractor proposals and recommendations and provide repair-solution recommendations • Develop, recruit, manage, and evaluate a qualified network of subcontractors • Monitor work order progress, vendor performance, schedule adherence, and customer satisfaction • Review completed work packages, supporting documentation, and invoices • Conduct customer meetings, site visits, vendor evaluations, and quality inspections • Review safety plans, hazard analyses, LOTO procedures, and other safety documentation • Ensure compliance with company policies, customer requirements, safety regulations, quality standards, and applicable codes • Travel throughout the assigned territory for customer meetings, field operations, subcontractor oversight, and emergency response
• Technical field experience, on-the-job facilities experience, trade training, apprenticeship, or demonstrated hands-on knowledge of facilities maintenance or related technical services • A related degree in Facilities Management, Engineering, Construction Management, Business, or a similar discipline may be considered as a substitute for a portion of the field experience when combined with relevant technical or operational knowledge • 5+ years of progressively responsible experience in facilities services, operations, maintenance, construction, or technical services • Experience managing service call operations within a fast-paced, customer-focused environment supporting routine, priority, and emergency work requests • Experience managing operations across multiple facilities or geographically dispersed service territories • Demonstrated knowledge of commercial building systems and facility service commodities, including HVAC, electrical, plumbing, roofing, exterior services, custodial, fire and life safety systems, building automation systems (BAS), and general building repairs • Hands-on trade experience or demonstrated technical operations experience sufficient to evaluate repair methods, review scopes of work, analyze subcontractor proposals and estimates, and communicate technical issues and repair solutions • Experience developing, reviewing, and negotiating proposals, cost estimates, and scopes of work • Experience managing subcontractors and field service providers across multiple technical disciplines • Experience utilizing CMMS platforms (Maximo preferred) and operational tracking systems for work order management, reporting, and performance monitoring • Ability to manage multiple priorities while achieving customer service, operational, financial, and performance objectives • Experience supporting government, commercial, institutional, healthcare, transportation, or other multi-site facilities environments is preferred • Trade license in a relevant technical discipline is preferred but not required • OSHA 10 or 30-Hour Certification or equivalent safety training is preferred but not required
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