Enterprise Client Success Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $150 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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Array

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51 - 200 employés

Array est une plateforme d'innovation financière qui aide les marques numériques, les institutions financières et les fintechs à commercialiser plus rapidement des produits grand public convaincants. Notre gamme d'offres en marque blanche aide nos partenaires à générer des revenus, à augmenter l'engagement, et à permettre à des millions de consommateurs d'atteindre leurs objectifs financiers.

Description

• Manage and grow a portfolio of enterprise-scale accounts, building executive-level relationships, understanding business challenges, and delivering tailored strategies that align Array’s solutions to client goals • Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal • Proactively problem-solve for your clients by resolving or anticipating issues • Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products • Drive product roadmap decisions that will deliver ROI for both the customer and Array • Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals • Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

🎯 Exigences

• 7+ years of experience in B2B2C/B2B Client Success roles, owning a book of strategic accounts ($10M+ ARR) and being responsible for client health, retention and revenue growth • A proven track record of managing and expanding high-impact, strategic relationships • Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service • An entrepreneurial mindset and a willingness to take ownership of the success of your accounts • Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus! • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

🏖️ Avantages

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy to set-up your unique remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • AnniversArray kits for work anniversaries