VP, Enterprise Client Success

🕒 il y a 24 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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Array

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51 - 200 employés

Array est une plateforme d'innovation financière qui aide les marques numériques, les institutions financières et les fintechs à commercialiser plus rapidement des produits grand public convaincants. Notre gamme d'offres en marque blanche aide nos partenaires à générer des revenus, à augmenter l'engagement, et à permettre à des millions de consommateurs d'atteindre leurs objectifs financiers.

Description

• Lead, hire, and develop a high-performing team of ECSMs, setting clear expectations around account ownership, client outcomes, and revenue growth • Define and operationalize the enterprise client success strategy, including segmentation, engagement models, and success metrics across a portfolio of large-scale accounts • Oversee client health, retention, and expansion across $10M+ ARR relationships, ensuring consistent delivery of value and ROI • Build and maintain executive-level relationships with key clients, acting as an escalation point and strategic advisor for the most critical partnerships • Drive a disciplined approach to identifying and executing growth opportunities, including cross-sell, upsell, and expansion into additional Array products • Partner closely with Product, Engineering, Marketing, Sales, and Deployment teams to align client needs with roadmap priorities and deliver tailored solutions • Establish feedback loops that translate client insights into product and business improvements • Implement scalable processes, tools, and reporting to improve forecasting accuracy, account visibility, and team productivity • Monitor industry trends, regulatory changes, and competitive dynamics to position Array as a trusted partner in financial services and fintech • Instill a culture of proactive problem-solving, accountability, and continuous improvement across the team • Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

🎯 Exigences

• 10+ years of experience in B2B or B2B2C client success, account management, or related roles, with at least 5+ years leading teams managing enterprise accounts • Proven track record of owning and growing large-scale client portfolios ($25M+ ARR), with responsibility for retention, expansion, and client outcomes • Demonstrated ability to build, scale, and manage high-performing client success organizations in complex, cross-functional environments • Strong executive presence with experience engaging senior stakeholders and navigating complex client organizations • Deep experience driving revenue growth through expansion strategies and long-term relationship management • Operational rigor with the ability to implement scalable processes, metrics, and forecasting models • Strong business judgment and ability to connect client needs to product and commercial strategy • Experience in financial services, fintech, or credit-related industries preferred • Entrepreneurial mindset with a bias toward ownership and accountability • A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

🏖️ Avantages

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents • Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend • 100% 401k match up to 4% with immediate vesting • Generous and competitive parental leave for all parents • $1,000 desk setup subsidy to set-up your unique remote office • $100/month to subsidize wifi/cell phone expenses • Summer Fridays (half-day Fridays) typically from late May to the end of August • AnniversArray Kits for work anniversaries • Commuter benefits for those who choose to go into our New York City or San Francisco office spaces