Mid-Market Customer Success Manager

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Ashby

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51 - 200 employés

Ashby aide les entreprises en pleine croissance à atteindre leurs objectifs de développement ambitieux. Avec Ashby, les équipes de toutes tailles peuvent mener un processus de recrutement rapide et efficace. Fié par des entreprises telles que Opendoor, Figma, Notion, Deel et Modern Treasury.

Description

• Help us continue to grow our Mid-Market Customer Success function. • Onboard, train, and support the adoption of Ashby with customers across the region. • Partner closely with a talented group of seven CSMs on the Americas Mid-Market team to shape how we serve companies ranging from high-growth startups to public enterprises. • Become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

🎯 Exigences

• You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage a four to eight week implementation, while continuing to deliver value through the customer journey. • You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5MM in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention. • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations. • You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges. • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.

🏖️ Avantages

• You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable. • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! • $100/month education budget with more expensive items (like conferences) covered with manager approval.