Medical Billing Call Center Representative

🕒 il y a 6 jours

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Assembly Health

Site WebLinkedInTous les Emplois

201 - 500 employés

⚕️ Assurance santé

💸 Finance

☁️ SaaS

Healthcare Insurance • Finance • SaaS

Assembly Health est dédiée à l'amélioration de la performance financière pour les prestataires de soins de santé grâce à une gestion innovante du cycle de revenus et à des solutions de back-office. Leur équipe d'experts et leur technologie optimisent les processus, permettant aux organisations de santé de se concentrer sur la prestation de soins de qualité aux patients. Avec une approche globale qui inclut l'analyse, le conseil en conformité et les services de personnel, Assembly Health sert une large gamme de spécialités médicales et de communautés de soins de longue durée à travers les États-Unis.

Description

• Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquiries via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

🎯 Exigences

• Proven experience answering high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus • Excellent communication skills and professional demeanor • The ability to work under tight deadlines • Strong written and verbal communication skills with customer service focused aptitude • Detail-oriented individuals who are team players highly self-motivated • Ability to function well in a fast-paced and at times stressful environment. • Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

🏖️ Avantages

• Health insurance • 401(k) • Paid time off • Competitive Benefit Packages available • Paid Holidays • Ongoing training and development programs • Virtual and in-person events to connect with your team.