Technical Account Manager

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Astra Finance

Site WebLinkedInTous les Emplois

11 - 50 employés

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Astra Finance est une plateforme de paiement tout-en-un qui offre une API pour traiter des paiements instantanés entre comptes bancaires et cartes. Elle est conçue pour les équipes produit qui cherchent à intégrer des solutions de paiement sécurisées et rapides tout en minimisant le risque de fraude et d'échecs. Avec des fonctionnalités telles que les décaissements instantanés, les options de paiement et les transferts ACH accélérés, Astra Finance propose une solution complète de traitement des paiements, ce qui en fait un choix idéal pour les entreprises fintech souhaitant optimiser leur infrastructure de paiements.

Description

• Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. • Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. • Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. • Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. • Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. • Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.

🎯 Exigences

• 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus) • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools • Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations • Experience with support systems like Zendesk (or similar ticketing platforms) • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams • A proactive, detail-oriented approach and willingness to document solutions and processes for future use • Proactive mindset - you seek out ways to improve systems and enable others • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience.

🏖️ Avantages

• Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) • Remote-first culture with flexible working arrangements • Small team, big impact - your work directly shapes our entire platform infrastructure • Professional growth - lead infrastructure decisions for a scaling fintech platform • Modern tech stack - work with cutting-edge cloud technologies • Mission-driven - build infrastructure that powers financial innovation