Customer Service Representative

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ASuperior Contact Center

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1976

🤝 B2B

B2B • Customer Service • Professional Services

ASuperior Contact Center est un fournisseur dévoué de services de réponse en direct 24/7 et de support client, répondant à divers besoins de communication des entreprises. Avec un accent sur la facilitation et l'efficacité des interactions avec les clients, ASuperior propose des solutions sur mesure telles que le chat en direct, la messagerie professionnelle, la gestion des réponses aux prospects et la surveillance des appareils. Leur équipe expérimentée veille à ce que chaque demande client soit traitée rapidement, aidant les entreprises à améliorer la satisfaction des clients et à maintenir une communication fluide.

Description

• Take inbound calls, gathering essential information from callers while working from the comfort of your home. • Record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment. • Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week. • Part-time staff will typically work 12-24 hours weekly, filling 4-8 hour shifts 3-4 days a week.

🎯 Exigences

• Excellent communication skills, both verbal and written. • Positive attitude, friendly, and knows how to listen. • Punctual and reliable. • Understands how to navigate a computer and has great typing skills. • Willing to perform and be held to a high standard. • Carries the mindset of continual improvement. • Able to work one day every weekend and four days during the week every week. • Commit to being available every day Sunday through Thursday or Tuesday through Saturday. • Able to commit to working 6-8 hours per day between the hours of 7:00 am to 11:00 pm (10 and 12-hour shifts also available).

🏖️ Avantages

• Health benefits available after 30 days of employment. • Company pays 70% of monthly medical premiums, including medical, dental, and vision plans. • 3% company match retirement plan. • 100% of a company-sponsored life insurance policy. • Vacation/leave time accrual begins at 90 days of employment.