Solutions Consultant – Enterprise, Enterprise Transformation

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 - $251 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Avaya

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🤝 B2B

💰 Post-IPO Debt en 2022-06

AI • B2B • Communications

Avaya est un fournisseur de premier plan de solutions d'expérience client et de communication, permettant aux entreprises d'innover sans perturber leur fonctionnement. L'entreprise propose une suite complète de technologies pilotées par l'IA conçues pour améliorer les parcours clients, rationaliser l'engagement des employés et stimuler la croissance des entreprises, tout en garantissant des interactions cohérentes et de haute qualité sur tous les canaux. Les plateformes d'Avaya, telles que la Avaya Experience Platform et la Communication & Collaboration Suite, facilitent une communication inter-canaux fluide et des flux de travail collaboratifs pour les organisations de divers secteurs.

Description

• Serve as the trusted advisor to C-suite executives, contact center directors, and enterprise IT leaders, translating broad operational pain points into actionable digital transformation strategies. • Act as a critical feedback loop between the field and internal Product/Engineering teams to directly influence the Avaya Infinity roadmap. • Lead post-deal Win/Loss reviews on strategic opportunities to document lessons learned and inform team playbooks. • Lead the technical narrative for enterprise RFPs/RFIs, consistently positioning Avaya Infinity's differentiated value against market competitors. • Represent Avaya's technical perspective in customer Q&A sessions and security review calls. • Own complex Proof of Concepts (POCs) end-to-end, design high-performance premise-to-cloud integrations, and drive the technical Mutual Success Plan (MSP) with the AE. • Act as a force multiplier for the broader SC organization by independently authoring and governing centralized Hero Demos and reference architectures. • Mentor junior SCs, lead internal technical deep-dives, and actively drive the technical close plan alongside Enterprise AEs.

🎯 Exigences

• 6 to 10+ years of technical pre-sales, systems engineering, or solutions architecture experience with enterprise software or cloud platforms. • Minimum 3 to 5 years of experience explicitly leading complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture). • Proven track record of technical wins on strategically complex opportunities, combined with the ability to build sophisticated business cases and ROI models. • Deep domain expertise in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business outcomes. • Deep conceptual understanding of modern enterprise CCaaS and UCaaS architectures (e.g., Avaya, Genesys Cloud, NICE CXone, Five9), including omnichannel routing and AI-driven CX. • Expert-level API-first integration design (microservices, serverless, event-driven) and hands-on proficiency with RESTful APIs, Postman, modern frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT). • Advanced expertise in Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance. • Expert knowledge of enterprise data platforms (Databricks, Snowflake), ETL/ELT design, and real-time analytics mapping. • Deep command of enterprise networking (Firewalls, NAT, SBC placement) and cloud security/compliance frameworks (SOC2, HITRUST, FedRAMP, GDPR, HIPAA). • Expert mastery of MEDDPICC, which is the standard methodology and framework our Sales team utilizes for sales stage qualification and advancement. • Executive presence and elite presentation skills; the ability to command a room of business and technical stakeholders.

🏖️ Avantages

• benefits