Solutions Operations, Mortgage Tech
Emploi pas sur LinkedIn
🕒 il y a 1 mois
🗣️🇺🇸🇬🇧 Anglais requis
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Description
• Serve as the "Ace" partner for MLOs, addressing daily inquiries and resolving technical blockers in the origination and notarization stacks. • Go beyond surface-level support by reading and interpreting underwriting JSONs and system logs to explain denials or lower-than-expected loan amounts to brokers. • Navigate the "long tail" of mortgage applications where edge cases begin at the 50th percentile, providing high-touch guidance for complex borrower scenarios. • Identify and label recurring "bugs" or UI friction points to help engineering and product teams build automated agentic solutions. • Mollycoddle and train external partners on the "Aven way," helping them utilize our advanced technological weapons to close loans efficiently. • Maintain a high standard of support as we scale toward 1,000+ daily agent messages, utilizing internal tools to maximize individual productivity.
🎯 Exigences
• Strong understanding of the HELOC and mortgage origination lifecycle • A "systems thinker" who can distinguish between actual software bugs and user-error/technology-unsavviness • Exceptional structured communication skills • Proven ability to navigate complex software systems; experience with JSON, SQL, or technical log analysis is highly preferred • Disciplined and resilient in a fast-paced environment • Bachelor's Degree.
🏖️ Avantages
• Health insurance • Professional development opportunities
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