Senior Renewal Operations Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $121 018 - $181 525 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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Avid

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1987

📱 Médias

🤖 Intelligence artificielle

Media • Entertainment • Artificial Intelligence

Avid est une entreprise qui fournit des outils et des solutions logicielles innovantes pour les industries des médias, du divertissement et de la production musicale. Connue pour des produits tels que Pro Tools et Media Composer, Avid aide les professionnels créatifs à produire un contenu audio et vidéo de la plus haute qualité, allant de la musique et des films aux actualités et aux performances en direct. L'entreprise intègre des technologies avancées, notamment l'IA, pour améliorer les flux de travail et l'efficacité dans la création de contenu. Avid met également l'accent sur une IA éthique et collabore avec des groupes industriels pour promouvoir une utilisation responsable dans la production musicale et médiatique.

Description

• Build and maintain renewal reporting for the high-volume segment, providing leadership with regular, reliable visibility into renewal forecasting and performance. • Serve as the operational owner of renewal data: define what gets captured, where, and how — and work cross-functionally to ensure high-volume renewal reporting is accurate, timely, and actionable. • Translate raw renewal data into clear narratives and insights that drive decisions at the leadership level. • Build and optimize a renewal pacing model for the down-market segment. • Establish clear leading indicators and early warning signals so leadership has forward-looking visibility, not just retrospective reporting. • Define best-practice renewal workflows for high-volume segments. • Ensure the right data is being captured in the right systems at every stage of the renewal lifecycle; audit current state and lead remediation where gaps exist. • Work with RevOps, Customer Ops, and IT to configure and optimize systems (CRM, partner portal, renewal orchestration tools) to support a recurring, automated renewal process for the down-market. • Define how the partner portal should surface, track, and action renewals — and work with the relevant teams to implement that vision. • Establish and manage a recurring renewal operations cadence.

🎯 Exigences

• 6 + years in Revenue Operations, Sales Operations, or Renewal Operations in a global tech or SaaS company • Proven experience owning and building renewal operations for high-volume segments • Strong analytical skills with hands-on experience building renewal reporting and pacing models; able to turn raw CRM data into executive-ready insights and proficiency with Excel (Power Query, Pivot Tables, and advanced formulas like Index Match) • Experience with channel and partner-led renewal motions; familiarity with partner portals or partner management tools is strongly preferred • Proficiency in CRM platforms (Salesforce) to build reporting and manage updates; comfortable working with BI tools (Power BI, Tableau, Looker) to build and validate reporting; experience with CSP platform (Gainsight) a plus • Demonstrated ability to define and implement operational processes in environments where structure does not yet exist • Able to influence and drive alignment across cross-functional stakeholders • Highly proactive with a builder mindset — you identify the gap, propose the solution, and see it through.