Product Manager – Patient Experience

Emploi pas sur LinkedIn

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

✅ Responsable Produit

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 1 jour.
• Les offres de cette entreprise sont généralement pourvues en 60 jours.
• 102 postes ouverts pour une équipe de 16 personnes.
• Aucun salaire indiqué.

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Bask Health

Site WebLinkedInTous les Emplois

11 - 50 employés

🏥 Santé

💼 Conseil

📦 Logistique

💰 Pre Seed Round en 2022-05

Healthcare • Consulting • Logistics

Bask Health est une plateforme robuste offrant une suite complète de solutions de télésanté personnalisables. Elle propose des outils tels qu'un constructeur de questionnaires, des portails patients, et des services de livraison de médicaments, le tout sécurisé par un cryptage fort et conforme aux normes HIPAA. Bask Health intègre de manière transparente la télésanté et le commerce électronique, permettant une prise en charge des patients fluide depuis la consultation jusqu'à la livraison. La plateforme soutient les entrepreneurs, médecins, et développeurs en offrant des solutions évolutives sans code qui améliorent l'expérience utilisateur et la croissance des affaires. Grâce à son réseau pharmaceutique national, Bask Health permet aux entreprises de gérer efficacement les prescriptions, les données patient et l'exécution des commandes à travers tout le paysage numérique de la santé.

Description

• Own product initiatives across Bask's patient portal, messaging, treatment status, refills, and renewals • Help define and execute the product roadmap for patient-facing experiences • Work with patients, customer-facing teams, and clinical operations to understand user needs and identify opportunities for improvement • Improve how patients access treatment information, track treatment status, and manage ongoing care • Develop intuitive workflows for patient messaging, refill requests, and treatment renewals • Partner with engineering and design teams to translate patient needs into clear product requirements and technical specifications • Identify friction points and improve usability, accessibility, and reliability across patient-facing workflows • Work with engineers to understand APIs, integrations, data flows, and technical implementation tradeoffs • Coordinate with clinical and pharmacy product teams to ensure patient-facing experiences accurately reflect care and fulfillment processes • Define and monitor metrics such as patient portal adoption, feature usage, workflow completion, and patient satisfaction • Gather user feedback, review product analytics, and use findings to prioritize improvements • Lead assigned product initiatives through discovery, development, testing, launch, and iteration • Take ownership of product outcomes and continuously improve the patient experience

🎯 Exigences

• 2+ years of professional product management experience building and shipping software products • At least 1 year of JavaScript/TypeScript experience • At least 1 year of professional experience in an engineering role • Ability to read and write code, understand technical implementation details, and communicate effectively with engineers • Experience working on SaaS products, consumer-facing applications, or complex web-based software • Strong understanding of APIs, integrations, and modern web application development • Experience translating user needs and business requirements into clear, actionable product specifications • Strong product discovery, prioritization, and execution skills • Experience working directly with engineers, designers, and cross-functional stakeholders • Ability to use user feedback and product analytics to make informed decisions • Excellent written and verbal communication skills • Ability to manage competing priorities, work independently, and deliver high-quality products in a fast-moving environment • Experience with patient portals, digital health applications, or healthcare technology is nice to have • Familiarity with patient messaging, treatment tracking, refill requests, or renewal workflows is nice to have • Experience building consumer-facing SaaS products or self-service applications is nice to have • Understanding of healthcare privacy, security, and regulatory considerations, including HIPAA, is nice to have • Experience improving user engagement, retention, or recurring service experiences is nice to have • Familiarity with user research, usability testing, and product analytics tools is nice to have • Experience building configurable SaaS platforms that support multiple businesses or organizations is nice to have • Experience with telehealth, subscription-based services, or direct-to-consumer platforms is nice to have

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