Customer Success Specialist – Employee Navigator

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🏄 California – Distant

🏄 California – Remote

💵 $26 - $31 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Brown & Brown Insurance

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1939

💸 Finance

Finance • Insurance

Brown & Brown Insurance est l'une des plus grandes courtiers en assurance indépendants au monde, offrant une gamme complète de solutions de gestion des risques. Fondée en 1939, l'entreprise propose des assurances pour les particuliers et les entreprises, des avantages pour les employés ainsi que divers programmes nationaux. Brown & Brown s'engage en faveur de la diversité, de l'inclusion et de l'appartenance, encourageant une culture qui valorise le talent et l'expérience. Avec plus de 500 emplacements, la société est bien positionnée pour répondre aux besoins diversifiés de sa clientèle et est cotée à la Bourse de New York sous le symbole BRO. L'accent stratégique de l'entreprise sur les fusions et acquisitions met en évidence sa stratégie de croissance disciplinée.

Description

• Serve as a subject‑matter resource for Employee Navigator in client meetings and internal collaboration. • Perform root cause analysis to diagnose and resolve escalated platform and enrollment issues. • Service new and existing moderately (or greater) complex client Employee Navigator websites, following established SOPs and best practices. • Support moderate‑complexity (or greater) clients and enhancement projects. • Provide daily direct support to assigned clients and indirect support through teammate development. • Anticipate and respond to client questions related to benefits enrollment, eligibility, and system functionality. • Support open enrollment preparation, testing, validation, and post‑open enrollment issue resolution. • Promote teamwork, collaboration, knowledge sharing, and a positive, client‑focused approach. • Maintain accuracy, quality, and timeliness while managing multiple client priorities. • Interpret and follow SOPs and contribute recommendations for process and platform improvements related to Employee Navigator.

🎯 Exigences

• Associate’s or Bachelor’s degree or equivalent work experience • 2–5 years of benefits technology or software implementation experience • Hands‑on experience with Employee Navigator required • Experience supporting benefits enrollment, eligibility, and platform configuration • Ability to quickly learn and apply new systems and concepts • Proficient with Microsoft Office Suite • Strong experience working with database‑driven, web‑based platforms • Professional, confident communication style with strong customer‑service skills • Exceptional attention to detail and strict deadline management • High level of discretion and confidentiality • Ability to travel occasionally if requested (less than 5%) • Experience in insurance, employee benefits, HR, or financial services environments preferred.

🏖️ Avantages

• Medical/Rx • Dental • Vision • Life Insurance • Disability Insurance • ESPP • 401k • Student Loan Assistance • Tuition Reimbursement • Free Mental Health & Enhanced Advocacy Services • Paid Time Off • Holidays • Preferred Partner Discounts and more.