Manager, Customer Success

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Owner.com

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

☁️ SaaS

🤝 B2B

🏪 Place de marché

💰 €120 000 000 Series C - Owner en 2025-05

SaaS • B2B • Marketplace

Owner. com est une plateforme SaaS alimentée par l'IA qui aide les restaurants indépendants à accroître les ventes directes en ligne en fournissant des sites web personnalisés, des commandes en ligne, des applications mobiles sur mesure, du marketing automatisé, des programmes de fidélité et une livraison sans commission. L'entreprise met l'accent sur la génération de plus de trafic via Google, les commandes répétées, et la réduction des frais tiers pour les propriétaires de restaurants grâce à une technologie prête à l'emploi et un support dédié.

Description

• Ensure customers are engaged, satisfied, and successful with online ordering, delivery, and marketing solutions. • Lead a team focused on driving the growth and retention of the customer base. • Help reduce churn, ensuring customers continue using and benefiting from our platforms. • Foster deeper relationships with customers and identify opportunities for upselling or cross-selling. • Identify and address customer needs, ensuring a seamless and successful experience with the platform. • Cultivate satisfied customers who become advocates, building a positive reputation for the brand.

🎯 Exigences

• 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. • Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. • 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills. • A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. • Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. • Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. • Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. • A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. • Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus.

🏖️ Avantages

• comprehensive health coverage • work from anywhere (100% remote workplace) • unlimited PTO - plus extra fun perks!