Customer Success Manager

🕒 il y a 27 jours

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Foresite Cybersecurity

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2013

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 Venture Round - Foresite en 2019-01

Cybersecurity • SaaS • B2B

Foresite Cybersecurity est une entreprise de services de sécurité gérés et de SecOps fondée en 2013 qui aide les organisations de toutes tailles à se défendre contre les menaces cybernétiques modernes. Elle combine l'expertise humaine en cybersécurité, une plateforme propriétaire de gestion de la sécurité et de la conformité (ProVision) et des partenariats avec des fournisseurs de cloud (notamment Google Cloud) et des technologies d'IA pour fournir des services de surveillance, de réponse aux incidents, de conformité et d'automatisation de la sécurité. Foresite se positionne comme un partenaire B2B et une extension des équipes de sécurité de ses clients, servant des milliers de clients avec des services de détection et de réponse gérées, de centre opérationnel de sécurité (SOC) et d'ingénierie de sécurité.

Description

• Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution. • Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs. • Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset. • Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans. • Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features. • Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.

🎯 Exigences

• 3+ years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space. • You possess a solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts. • You are an expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors). • You have an innate ability to interpret account health data to drive proactive outreach and creative problem-solving. • Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps is a plus. • Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape is a plus. • Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders.

🏖️ Avantages

• Robust medical insurance options to keep you and your family healthy. • We fully provide employer-paid Dental coverage, as well as Short-Term (STD) and Long-Term Disability (LTD). • You’ll start with 3 weeks of paid vacation, plus additional sick leave and paid company holidays.