Client Success Specialist

Emploi pas sur LinkedIn

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Safelite

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1947

🚗 Transport

🛒 Commerce de détail

Transport • Retail

Safelite est un important prestataire de services de vitrage automobile offrant des services complets de réparation et de remplacement de pare-brise. Ils sont reconnus pour leur expertise dans le soin du vitrage automobile, proposant leurs services dans les 50 états grâce à leurs MobileGlassShops™ et leurs centres de réparation. Safelite s'engage à offrir de la commodité, en assurant des services de vitrage automobile mobile qui viennent à l'emplacement du client lorsque cela est possible. Ils sont fiers d'utiliser des matériaux de haute qualité et de garantir leurs services avec une garantie nationale, assurant ainsi la satisfaction et la tranquillité d'esprit des clients. Safelite collabore de manière transparente avec les assurances auto, réduisant le stress des réparations de vitrage pour leurs clients.

Description

• Personally manage a focused portfolio of customer relationships, leveraging a large network of cross-functional colleagues, and acting as a subject matter expert to the client. • Responsible for exercising broad judgement to own and manage the issue resolution process for clients and their policyholders from initial contact. • Influences internal & external partners by listening to their concerns, researching the issue and identifying potential solutions in a timely manner. • Builds strong client relationships by remaining responsive and accessible. • Communicates effectively and proactively with clients, policyholders and internal partners to keep them informed regarding critical issues and proposed resolutions. • Executes business processes and generates or requests reports as needed by the client. • Documents all client/customer interactions in Salesforce and uses this information to identify service gaps and trends by client. • Conducts root cause analysis and collaborates with internal partners to refine processes, scripting and systems to create an enhanced client experience. • Ensure ongoing customer satisfaction and loyalty while also enhancing profitability.

🎯 Exigences

• Bachelor's Degree or equivalent experience • 4-6 years Customer Service or related field • Client service and relationship focus (High proficiency) • Strong written and verbal communication skills (High proficiency) • Ability to maintain effective interpersonal relationships and work cross functionally across internal and external teams (High proficiency) • Self-starter with a strong work ethic and ability to multitask (High proficiency) • Develop a strong knowledge of internal resources and a clear understanding of when to utilize them (High proficiency) • Ability to recognize, analyze, and solve a variety of problems (High proficiency) • Proficiency in Microsoft products such as Word, Excel and PowerPoint (Medium proficiency) • Proficiency in Salesforce (Low proficiency)

🏖️ Avantages

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities