Client Success Advisor

🕒 il y a 28 jours

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SiteCare

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

SiteCare est un prestataire de premier plan de services d’assistance et d’optimisation WordPress, conçus pour garantir des sites web sécurisés, rapides et toujours opérationnels. L’entreprise propose un support continu, une maintenance proactive et une assistance au développement afin d’optimiser les performances et d’améliorer le SEO des sites WordPress. Ses services incluent des audits de performance, l’optimisation des requêtes de base de données, la mise en place de stratégies de caching et l’optimisation du code, le tout pour améliorer la vitesse du site et l’expérience utilisateur. Grâce à une supervision 24/7 de la santé des sites, des outils avancés permettent la détection et la résolution des problèmes en temps réel afin de garantir la stabilité et la disponibilité. SiteCare propose également un éventail de services d’accompagnement sur mesure, incluant des stratégies SEO, un support personnalisé et des offres de services flexibles. Plébiscitée par de nombreuses entreprises, SiteCare excelle à maintenir les sites WordPress optimisés et sécurisés.

Description

• Own and manage a portfolio of high-value client accounts. • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO. • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work. • Monitor client consumption relative to plan scope. • Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage. • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress. • Hold delivery teams accountable on quality and timeliness. • Flag risks early and escalate directly before issues surface in client-facing meetings. • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments. • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets. • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout. • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

🎯 Exigences

• 4+ years managing client relationships in a B2B services or agency environment. • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation). • Demonstrated ability to identify and close account expansion opportunities. • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention. • Ability to work across teams and step into active colleague workflows when the client situation warrants it. • Strong remote communication skills. • Able to build trust and manage relationships without in-person interaction. • Comfortable operating in a role with evolving structure.

🏖️ Avantages

• Fully remote position. • Must be available during US business hours. • Travel not anticipated.