Customer Engagement Manager

🕒 il y a 27 jours

🏈 Alabama, Arizona, +27 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $65 000 - $75 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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Tithe.ly

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2015

☁️ SaaS

💳 Fintech

🤝 B2B

💰 €15 200 000 Series F - Tithe.ly en 2019-03

SaaS • Fintech • B2B

Tithe. ly est une plateforme cloud de gestion d'églises et de dons numériques qui aide les congrégations à collecter des dons, gérer les personnes et les événements, et engager les membres via des applications et sites web personnalisés. L'entreprise propose une suite de produits SaaS intégrés—don en ligne, mobile et par texte (avec des frais de traitement transparents), gestion d'église (ChMS), créateur de sites web, applications d'églises personnalisées, messagerie, planification de services, et vérifications d'antécédents—emballés dans des plans d'abonnement et utilisés par des dizaines de milliers d'églises pour simplifier l'administration et augmenter la générosité.

Description

• Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth. • Own and manage the community platform and related communication tools. • Develop and implement programs that increase customer participation, engagement, and advocacy within the community. • Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events. • Create and manage lifecycle messaging strategies that keep customers informed without over-communicating. • Establish consistent messaging standards, tone, and communication cadences across customer touchpoints. • Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights. • Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions. • Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages. • Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making. • Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement. • Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience. • Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards. • Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

🎯 Exigences

• 2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment. • Experience managing customer-facing communications, engagement programs, or community initiatives. • Experience using CRM, community, or customer engagement platforms. • Experience coordinating projects or initiatives across multiple teams.

🏖️ Avantages

• Health insurance, dental, vision for your family • 401K • Paid time off • Sick leave • Parental leave • and more.