Digital Customer Success Specialist

🕒 il y a 27 jours

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Momentus Technologies

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1985

☁️ SaaS

🤝 B2B

🏢 Entreprise

SaaS • B2B • Enterprise

Momentus Technologies est une entreprise qui propose une plateforme logicielle de gestion d'événements et de lieux basée sur le cloud, conçue pour les centres de congrès, les campus d'entreprises et universitaires, les stades et arènes, les centres des arts de la scène, les centres de conférence et d'autres lieux spécialisés. Leur suite de produits (Momentus Enterprise, Momentus Elite, Momentus WeTrack) centralise la réservation, la planification, les opérations, la gestion des ressources et des risques/incidents, le CRM, les paiements et les analyses pour aider les lieux à augmenter le nombre de réservations, rationaliser les opérations, améliorer les revenus et offrir des événements sûrs et efficaces. La plateforme cible les organisations de taille moyenne à grande et met l'accent sur la coordination en temps réel entre les départements, le reporting et l'évolutivité.

Description

• Own the day-to-day execution of digital programs across email campaigns, in-app engagement, community, and customer education. • Build and manage automated email campaigns that guide customers through onboarding, activation, and ongoing adoption milestones. • Identify at-risk accounts using health score signals and deploy targeted risk intervention sequences. • Collaborate with CSMs to align digital touchpoints with human-led plays across the customer journey. • Design and launch in-app guides, product tours, tooltips, and banners that drive feature discovery and usage. • Own day-to-day strategy and management of Momentus' online customer community platform. • Create and curate content that drives participation — including product tips, use cases, announcements, and discussions. • Manage end-to-end logistics and promotion for monthly customer webinars, including scheduling, platform setup, speaker coordination, and post-event follow-up. • Create new customer learning content including quick-start tutorials, how-to videos, and structured learning courses that help users build confidence and competency in the Momentus platform.

🎯 Exigences

• 2–3 years of experience in Customer Success, Marketing Operations, or a digital/tech-touch CS function. • Hands-on experience with email automation platforms (e.g., Gainsight, Totango, HubSpot, Marketo, or similar). • Familiarity with in-app engagement tools such as Pendo, Appcues, or Intercom. • Experience managing or contributing to an online customer community platform (e.g., Higher Logic, Vanilla, Khoros, or similar). • Strong project management skills — you can juggle multiple programs, deadlines, and stakeholders. • Data-driven mindset: comfortable pulling reports, interpreting campaign metrics, and using insights to drive results. • Clear, concise written communication — you write emails and content that receive engagement. • Collaborative and proactive; you surface problems early and bring solutions.

🏖️ Avantages

• Comprehensive medical, dental, & vision insurance. • Exceptional 401k Match: Momentus will match 80% of your first 10%. • Unlimited Time Off: Rest and recharge on your terms. • Remote Work: We value our global team and proudly offer the freedom to work remotely. • Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues. • Professional Development: We encourage continuous learning through our partnership with LinkedIn Learning.