Member Implementation Advisor

🕒 il y a 18 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

⛰️ Colorado – Distant

⛰️ Colorado – Remote

💵 $58 000 - $63 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👻 Score fantôme 2%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Better Impact Inc.

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2000

☁️ SaaS

🤝 B2B

🌍 Impact social

SaaS • B2B • Social Impact

Better Impact Inc. est une entreprise de logiciels qui offre des solutions de gestion de bénévoles, de membres et de clients basées sur le cloud pour les associations, les centres de bénévolat et les programmes RSE d'entreprises. Sa plateforme automatise le recrutement, la planification, la formation, les communications et les rapports des bénévoles, et intègre des outils pour le suivi de l'impact et l'administration des adhésions. Better Impact fonctionne comme un fournisseur SaaS au service d'organisations de toutes tailles et se concentre sur l'amélioration de l'engagement des bénévoles et la mesure de l'impact social.

Description

• Work directly with new members to understand their goals, existing processes, and operational needs • Help members develop practical implementation strategies aligned with organizational priorities • Guide members through implementation from initial onboarding through successful software adoption • Identify challenges, recommend solutions, and help members make informed configuration and usage decisions • Lead engaging, accessible software training sessions for individuals and groups • Adapt communication and teaching approaches to different audiences, experience levels, and learning styles • Explain software features and workflows clearly and relevantly • Help members develop the knowledge and confidence to manage software independently • Build positive, professional member relationships throughout implementation • Maintain clear communication, manage expectations, and ensure members understand next steps • Introduce members to additional tools, resources, and services supporting their goals • Collaborate across teams to resolve challenges and ensure a smooth member experience • Maintain accurate records of implementation activities, member progress, and follow-up needs • Identify improvements to implementation processes, training materials, and member experience • Share member feedback and insights with internal teams

🎯 Exigences

• Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations • Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience • Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions • Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms • Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities • Ability to work independently while collaborating effectively with colleagues across teams • Familiarity with productivity, communication, and customer management tools such as Microsoft Office, HubSpot, Zoom, ClickUp, Intercom, or similar platforms • A proactive, adaptable approach to problem-solving and a commitment to providing a positive member experience • Must be located in the United States or Canada • Must be available to work Pacific or Mountain Time Zone business hours • Nice to have: Previous experience implementing or training others on SaaS products • Nice to have: Experience working with Better Impact software • Nice to have: Experience in volunteer management, nonprofit operations, or other mission-driven environments • Nice to have: Experience developing or improving onboarding processes, training resources, or customer workflows • Nice to have: Familiarity with using data, feedback, or performance metrics to improve customer experiences

🏖️ Avantages

• Unlimited paid vacation (United States) • Health and dental insurance (United States) • 401(k) retirement plan (United States) • 20 days of paid time off per calendar year (Canada) • Medical benefits through Sun Life (Canada) • Registered Retirement Savings Plan (RRSP) matching program through Canada Life, with employer matching contributions of up to 3% and a two-year vesting period (Canada)

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