Senior Account Manager 🇫🇷

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Bigblue

Site WebLinkedInTous les Emplois

51 - 200 employés

Bigblue est la solution de fulfillment pour les marques centrées sur le client. Des centaines de marques utilisent notre réseau d'entrepôts pour développer leurs opérations sans effort et créer une expérience de livraison qui booste les ventes 🛍️ Dans un monde où Amazon domine de plus en plus le e-commerce, nous nous associons à des entreprises comme Stripe et Shopify pour aider les marques indépendantes à riposter 💪

Description

• Build and maintain strong relationships with strategic merchant accounts • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact • Define improvement plans with merchants based on data analysis • Identify new partnership opportunities and define improvement plans with merchants • Support stakeholders in their day-to-day use of Bigblue’s services • Monitor customer feedback and performance trends, and translate them into actionable improvements • Contribute to product and operational improvements based on merchant insights and market trends • Optimize internal processes and tools to improve the overall customer experience • Contribute to our merchants’ strategic development and identify their metrics that drive growth • Proactively identify potential signals of dissatisfaction and implement solutions to answer them • Identify and execute out-of-the-box initiatives to engage our existing merchants • Lead cross-selling and upselling efforts to address customer needs and unlock value

🎯 Exigences

• You have +5 years of experience in a customer-facing role with regular stakeholder interactions • You have a native level of French and professional working proficiency in English • You have a growth mindset and are eager to build a strong understanding of the logistics market • You are comfortable analyzing data and presenting insights during business reviews • You have solid Excel skills • You are based in (or willing to relocate to) Paris • Have strong communication and relationship-building skills • Are analytical and able to leverage data to drive decisions • Can solve complex problems and prioritize effectively • Demonstrate business acumen and strategic thinking (growing with experience) • Are comfortable managing multiple stakeholders and projects simultaneously • Are proactive, autonomous, and adaptable.

🏖️ Avantages

• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. • ClassPass membership for fitness & wellness. • MacBook or any setup you need — your choice of equipment to do your best work. • 100% health insurance coverage with Benefiz.