Director, Professional Services

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $147 000 - $189 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Billtrust

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2001

💼 Conseil

📦 Logistique

📣 Marketing

💰 €200 000 000 Post-IPO Equity en 2021-01

Consulting • Logistics • Marketing

Billtrust facilite le paiement pour les entreprises B2B. Depuis près de deux décennies, nous sommes les pionniers de l'innovation dans l'automatisation des comptes clients et nous continuons à accélérer. Nos clients s'étendent sur plus de 40 industries et nous détenons une part de marché à deux chiffres dans beaucoup des secteurs que nous servons.

Description

• Lead Billtrust’s implementation business across Project Management and Business Analysis teams • Lead Engagement and Practice leaders and ensure excellence in service delivery across consulting engagements and customer implementations • Set standards for quality, consistency, and continuous improvement • Use AI tools to improve operational visibility, delivery forecasting, and team efficiency • Provide leadership across the Professional Services Organization to deliver customer value and drive product and usage expansion • Ensure projects meet client requirements and achieve high customer satisfaction and reference-ability • Drive process improvement and innovation to increase customer ROI and ensure quality and consistency • Serve as an escalation point for Professional Services delivery issues • Own the Professional Services department P&L, revenue and profit budgets, financial performance, and forecasting • Advance Professional Services capabilities through process improvements, tooling, partnerships, and automation • Support selling efforts, including pitching engagements, negotiating agreements, and contributing to SOW creation • Recruit, manage, and coach managers and individual contributors • Partner with Customer Support & Success, Finance, Sales, Product, and Development on customer satisfaction and growth • Develop methodologies, rules of engagement, contracts, and operational frameworks • Develop new business and nurture existing client relationships

🎯 Exigences

• 7-9+ years of relevant experience • 3+ years leading cross-functional Professional Services teams • 3+ years delivering projects and selling services in software/SaaS • Strong written and verbal communication skills • Demonstrated success in facilitation and cross-functional stakeholder engagement • Excellent client management instincts and ability to build effective working relationships with client partners • P&L ownership experience with accountability for Professional Services revenue, margin, and forecasting • Proven ability to develop methodologies and operational frameworks that differentiate Professional Services delivery • Track record driving AI adoption across a Professional Services team • Degree or postgraduate degree in Business or a related field, or equivalent work experience (preferred) • Experience in order-to-cash, fintech, or B2B SaaS environments (preferred) • Track record using AI-powered tools to improve delivery forecasting, operational visibility, and Professional Services organization efficiency (preferred)

🏖️ Avantages

• Comprehensive health coverage • Competitive retirement • Generous PTO • Parental leave • Flexible work options • Meaningful investment in professional development • Potential eligibility for equity, commissions, or other variable performance-related bonuses

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