Dispute Analyst – P2P

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Binance

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering en 2020-12

Crypto • Fintech

Binance est la principale plateforme d'échange de cryptomonnaies au monde, desservant plus de 235 millions d'utilisateurs enregistrés dans plus de 180 pays. La plateforme propose une large gamme de services, y compris le trading de plus de 350 cryptomonnaies sur les marchés Spot, Margin et Futures. Les utilisateurs peuvent également acheter et vendre des cryptos via Binance P2P, gagner des intérêts grâce à Binance Earn, et s'engager dans le trading de NFT sur la marketplace Binance NFT. Binance offre des frais de transaction bas et des options de paiement diversifiées, ce qui en fait un choix privilégié pour les passionnés de cryptomonnaies dans le monde entier.

Description

• As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity • Create a culture and processes which achieve the business goals and objectives with regards to customer service • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers • Act as the Voice of the Customer across the organization • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities • Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

🎯 Exigences

• 1+ years experience of proven customer facing experience or experience as a customer service representative • Strong ability in IT for professional use and can handle somewhat technical queries from customers • Exceptional written communication skills and a good listener • Ability to multitask, prioritise, and control time effectively • Knowledge of blockchain, crypto, and P2P payments is a big plus • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage. • Willing to work weekends and irregular hours which will include night shifts • A Binance P2P user is highly preferred

🏖️ Avantages

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)