Senior Manager, Professional Services

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $101 900 - $132 800 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Blackbaud

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 À but non lucratif

🤝 B2B

💰 €6 500 000 Series A en 2000-02

SaaS • Non-profit • B2B

Blackbaud est une entreprise de logiciels cloud qui développe des solutions intelligentes pour l'impact social, en se concentrant sur les organisations à but non lucratif. Elle fournit des produits et services pour la collecte de fonds, la gestion des donateurs, l'engagement, et des solutions cloud spécifiques au secteur pour aider les associations caritatives, les institutions éducatives, et d'autres organisations à mission à avancer plus rapidement et à travailler plus intelligemment. Blackbaud propose également des formations, du support, des ressources pour développeurs, une place de marché pour partenaires, et des recherches sectorielles via le Blackbaud Institute. L'entreprise met l'accent sur la confidentialité, la sécurité, et la responsabilité sociale d'entreprise.

Description

• Lead, coach, and develop a team of Professional Services associates • Foster accountability, collaboration, continuous learning, and customer success • Conduct coaching conversations, quarterly check-ins, performance reviews, and goal-planning discussions • Support recruiting, onboarding, retention, succession planning, and career development initiatives • Drive team productivity, utilization, revenue, and operational goals • Ensure adherence to Professional Services methodologies, standards, and delivery practices • Monitor project health and delivery quality to ensure projects are completed on time, within scope, and within budget • Forecast resource needs and align staffing with project demand and sales pipeline activity • Partner with internal and external delivery resources to support successful service delivery • Improve operational effectiveness, scalability, and team performance • Track and manage KPIs related to utilization, revenue, gross margin, and service delivery outcomes • Support complex customer engagements and assist with project escalations • Partner with Sales and Business Development on delivery insights, estimates, and scoping • Advocate for customer needs while balancing business objectives and delivery commitments • Represent the practice in departmental and company-wide initiatives • Collaborate across consulting, technical, conversion, and development teams • Contribute to strategic initiatives improving service delivery, operational effectiveness, and employee engagement

🎯 Exigences

• 2+ years of direct people management experience, including performance management, coaching, employee development, talent planning, and performance reviews • Experience leading implementation, consulting, professional services, customer success, or customer delivery teams • Demonstrated ability to lead and motivate teams while balancing competing business priorities • Experience managing operational metrics such as utilization, capacity planning, resource forecasting, revenue, or service delivery performance • Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment • Excellent written, verbal, and interpersonal communication skills • Strong attention to detail and commitment to delivering high-quality customer outcomes • Ability to effectively collaborate and influence across multiple teams and stakeholder groups • Experience managing Professional Services, Implementation, Consulting, or Customer Success organizations • Experience supporting ERP, financial management, accounting, or SaaS software implementations • Knowledge of Financial Edge NXT, nonprofit financial operations, fund accounting, or comparable enterprise financial software solutions • Experience with utilization management, workforce planning, forecasting, and operational performance management • Experience managing customer escalations and executive-level stakeholder relationships

🏖️ Avantages

• Medical, dental, and vision insurance • Remote-flexible workforce • Wellness Programs • 401(k) program with employer match • Flexible paid time off • Generous Parental Leave • Donations for Doers • Pet insurance, legal and identity protection • Tuition reimbursement program