Customer Success Manager

🕒 il y a 1 mois

🌵 Arizona, California, +21 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

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Blackthorn.io

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51 - 200 employés

Nous pensons que tout dans la vie devrait être simple à utiliser, qu’il s’agisse d’Instagram ou de piloter l’une des fusées d’Elon Musk. Nous avons développé les applications de gestion d’événements et de traitement des paiements les mieux notées pour les utilisateurs de Salesforce, afin que les entreprises puissent se concentrer sur leurs clients plutôt que de se battre avec leur CRM.

Description

• Manage a portfolio of 3–4MM ARR, driving adoption, outcomes, and renewals that lead to expansion and advocacy. • Take ownership of the renewal cycle — from forecasting to negotiating early renewals, mitigating churn, and navigating competitive threats. • Collaborate with the Account Executive to identify and capitalize on cross-sell, upsell, and renewal opportunities. • Partner with clients to accelerate time to value and increase customer satisfaction throughout the lifecycle. • Establish yourself as a trusted advisor, providing innovative solutions and thinking outside the box to meet specific use cases. • Build deep relationships with key stakeholders, at all levels, within the customer organization to gather feedback and align on future success. • Drive resolution on escalated issues to ensure customer satisfaction. • Define, execute, and clearly communicate ROI for clients to showcase measurable success. • Create impactful customer content, from account plans and success stories to executive business reviews and save plans. • Leverage strong relationships for referrals and advocacy. • Represent our company as a domain and product expert, contributing to the cutting-edge space we operate in. • Act as a hub of information for the customer's needs, creating a closed-loop feedback system that benefits Product Management, Sales, and Marketing.

🎯 Exigences

• 2+ years of experience in Customer Success or Account Management within a SaaS environment. • A solid understanding of Customer Success best practices, strategies, and execution. • Exceptional communication skills, with the ability to present to and interface with all levels of an organization, from admin to C-suite. • Ability to simplify complex problems and execute solutions with precision. • Experience collaborating with cross-functional teams such as Sales, Product, Marketing, and Services. • Hands-on Salesforce ecosystem experience is required. • Nice to Have: Higher Education industry experience.

🏖️ Avantages

• An incredible team of smart and supportive people • A deep feeling of satisfaction and completion • Fully remote global team working from home • Stock options for every employee • Flexible work week • $400 office stipend • Maternity/Paternity leave • Student loan debt assistance • Pledge 1% - time off during the year for helping nonprofits • Health insurance contribution (if in the US) • Children's 529 college fund assistance (if in the US)