Client Success Executive

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Vālenz® Health

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

⚕️ Assurance santé

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

Vālenz® Health est un fournisseur complet de solutions de plans de santé qui propose une plateforme entièrement intégrée, conçue pour simplifier les complexités des soins de santé pour les employeurs, les payeurs, les prestataires et les membres. L'entreprise se concentre sur l'amélioration de la qualité et la réduction des coûts grâce à des analyses basées sur les données, la navigation des membres, les réseaux de prestataires et une gestion robuste des réclamations. En connectant divers intervenants de l'écosystème de la santé, Vālenz vise à améliorer les résultats de santé et à rationaliser l'expérience des soins pour tous les participants.

Description

• Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services • Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients • Manage and track sales opportunities using the CRM system to ensure accurate pipeline visibility and follow-up • Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams • Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities • Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction • Demonstrate strong knowledge of Vālenz products and services, effectively aligning solutions with client needs • Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes • Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions • Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships

🎯 Exigences

• 5+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration • Experience in healthcare plans, health insurance, or equivalent • Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually • Proficiency in MS Office, especially in advanced Excel functions and PowerPoint • Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service • A plus if you have… Bachelor's degree in marketing or business administration • Self-funded healthcare experience

🏖️ Avantages

• Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection