Senior Customer Success Operations Manager

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MagicSchool AI

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

📚 Éducation

🤖 Intelligence artificielle

💰 €2 400 000 Pre Seed Round en 2023-08

Education • Artificial Intelligence

MagicSchool AI est une plateforme d'intelligence artificielle de pointe conçue pour le secteur éducatif. Elle propose plus de 70 outils d'IA qui aident les éducateurs dans la planification des cours, la rédaction d'évaluations et la communication efficace. La plateforme est adoptée par plus de 4 millions d'éducateurs dans le monde et s'intègre avec des systèmes de gestion de l'apprentissage comme Google Classroom et Microsoft Word. MagicSchool AI met l'accent sur l'utilisation responsable de l'IA, soutenant à la fois les éducateurs et les élèves dans la construction de la littératie en IA tout en garantissant la confidentialité et la conformité aux réglementations. La plateforme offre un large éventail de ressources pour améliorer les expériences d'apprentissage, économiser du temps pour les éducateurs et promouvoir la littératie en IA, ce qui en fait un outil précieux pour les besoins éducatifs modernes.

Description

• Own and administer our CS tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption. • Own the design and execution of complex, cross-functional systems projects - including our self-serve renewal platform for digital partners. • Build and maintain reporting infrastructure that gives CS leaders real-time visibility into retention, expansion, and team performance. • Define and manage programs spanning CS, Sales, Product, and Support, driving alignment and accountability.

🎯 Exigences

• 3 - 5 years of experience in Customer Success Operations, Revenue Operations, or a related field at a SaaS company. • Proven track record of owning and improving CRM systems, with demonstrated impact on data quality, workflow efficiency, or team adoption. • Proven track record of leading cross-functional planning cycles - such as capacity modeling, headcount planning, or OKR setting - with measurable outcomes. • Proven track record of building reporting infrastructure and using data analysis to influence strategic decisions at the leadership level. • Deep hands-on experience building and maintaining workflows, custom objects, and automations in Salesforce — ideally with an admin certification. • Proficiency in SQL and/or BI tools (e.g., Looker, Tableau, Sigma) to build reliable reporting and translate raw data into clear, actionable insights. • Experience owning planning cycles — capacity modeling, headcount, OKRs — with a structured, data-driven approach that creates clarity and alignment. • Ability to manage complex, cross-functional projects across CS, Sales, Product, Support, and external partners - navigating competing priorities and organizational dynamics to drive clear accountability and follow-through. • You earn trust across teams — CS, Sales, Product, Support, and external partners — and can align stakeholders around a shared plan without relying on authority. • You translate operational complexity into clear, concise narratives for both IC and executive audiences, written and verbal. • You drive projects forward with minimal direction, proactively identify what needs to be done, and follow through reliably.

🏖️ Avantages

• Unlimited time off to empower our employees to manage their work-life balance. • Choice of employer-paid health insurance plans. • Dental and vision are also offered at very low premiums. • Generous stock options, vested over 4 years. • 401k match & monthly wellness stipend.