Field Service Engineer

🕒 il y a 2 mois

🏄 California – Distant

🏄 California – Remote

💵 $80 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Block Imaging

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2023

🏥 Santé

💼 Conseil

🏭 Fabrication

Healthcare • Consulting • Manufacturing

Block Imaging est une entreprise dédiée à l'achat, la vente et l'entretien d'équipements d'imagerie médicale dans le monde entier. Elle se spécialise dans la fourniture de systèmes d'imagerie et de pièces détachées d'occasion et remis à neuf, avec un stock complet de plus de 300 systèmes et 35 000 pièces. Block Imaging attache une grande importance à la réussite et à la satisfaction de ses clients, en offrant des services tels que la coordination de projet, l'entretien des équipements et le support à l'importation. Ils visent à donner une deuxième vie aux équipements d'imagerie tout en soulignant l'importance des personnes et de l'intégrité dans leurs opérations. Block Imaging propose également des ressources étendues et des centres d'apprentissage pour assister dans les projets d'imagerie.

Description

• This role is responsible for delivering high-quality technical service and support to medical imaging customers. • The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. • Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. • Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners. • Service, install, evaluate, and maintain medical imaging equipment across the United States. • Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations. • Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues. • Represent the company professionally during on-site visits and communicate customer feedback to internal teams. • Expand technical knowledge continually and contribute to improving engineering competency. • Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction. • Document new processes and provide training to end users, while supporting additional duties as needed. • Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics. • Driving and vehicle operation are essential functions of this role.

🎯 Exigences

• Preferred Experience 3-7 years’ experience in medical imaging engineering or equivalent; ideal candidate will have Philips and/or GE CT/MR field service experience. • Education (or equivalent experience) Bachelor’s degree in engineering or equivalent. • Strong organizational and time-management skills, with the ability to prioritize tasks, manage deadlines, and handle multiple projects at once. • Mechanical aptitude and strong problem-solving skills, using critical thinking, initiative, and diagnostic ability. • Excellent communication and relationship-building, including clear verbal/written communication and positive interactions with customers, vendors, and team members. • Flexibility, professionalism, and mature decision-making when resolving issues in fast-paced or challenging situations. • High attention to detail with reliable follow-through, ensuring accurate documentation, safe work practices, and quality results. • Proficiency with computers and related tools, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry/management.

🏖️ Avantages

• Health, Vision, Dental & More : We provide competitive insurance options, including medical, dental, and vision coverage. • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses. • Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community. • Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals. • 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. • Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members. • Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. • Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team. • Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.