Senior Account Manager

🕒 il y a 11 jours

🐊 Florida, Illinois, +4 états de plus – Distant

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $90 000 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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BlueTuskr

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2020

📣 Marketing

🛍️ eCommerce

🤝 B2B

Marketing • eCommerce • B2B

BlueTuskr est une agence de marketing digital spécialisée dans le e-commerce qui agit comme une extension des équipes de ses clients pour développer et exécuter des stratégies marketing sur mesure, basées sur les données, pour des marques en ligne. Leurs services incluent la recherche et l'analyse de marché, le marketing de contenu et de fidélisation, la publicité sur les médias sociaux et les médias payants (recherche, réseaux sociaux, marketplace), l'optimisation des magasins et des listings en marketplace, la conception et le développement de sites web, le SEO, et l'optimisation du taux de conversion. L'entreprise met en avant des indicateurs tels que : un chiffre d'affaires généré pour les clients supérieur à 100 millions de dollars par an, plus de 10 millions de dollars de budget publicitaire géré par an, plus de 30 experts en marketing internes, et 250+ marques numériques servies.

Description

• Serve as the primary point of contact for a portfolio of roughly 6–8 e-commerce clients, owning the relationship end-to-end, including strategy direction and performance • Proactively reach out with ideas, recommendations, and updates, rather than waiting for clients to ask • Serve as the escalation point for all client sentiment, monitoring risks, relationships, and acting as the driver to reduce client churn • Build out and structure the client experience, including client visits and check-ins, gifting, and “make goods” where appropriate • Monitor account performance and client sentiment, flagging risk early and escalating internally when needed • Translate updates from the Performance and Project Management teams into clear, confidence-building communication for clients • Oversee a team of Account Strategists, including one Account Admin who reports up through one of those Strategists • Coach and mentor Strategists on client communication, ownership, and proactive account management • Balance workload and client assignments across the team • Support Strategists through escalations and difficult client conversations • Build and drive meaningful change and structure in the Accounts Department • Partner closely with the Performance and Project Management teams to ensure clients get a cohesive, aligned experience across paid media, owned media, creative, and project delivery • Act as the connective tissue between client-facing communication and the specialists doing the work • Loop in the right internal stakeholders before issues become client-facing problems • Work directly with agency leadership on department goals, resourcing, and growth strategy • Identify and drive improvements to Account Management processes, templates, and standards (QBR structure, check-in cadence, reporting, escalation paths) • Build playbooks and best practices that make the client experience consistent and repeatable as the team grows • Contribute to onboarding and training materials for future Account Strategists • Set department-level KPIs in partnership with agency leadership, and own reporting on progress against them • Monitor account health for your own portfolio and maintain visibility into your team’s accounts • Track client-facing KPIs — retention, satisfaction, scope/spend growth — and flag departmental trends • Use performance data, your own and from the Performance team, to inform client conversations rather than simply relay it

🎯 Exigences

• 5+ years of agency experience, including direct client management • Experience directly managing client relationships, including proactive communication and escalation handling • Experience overseeing or mentoring other Account Managers/Strategists — people leadership, not just account ownership • Familiarity with paid media, organic media, or creative concepts — enough to translate specialist work into client-friendly language, without needing to execute it • Comfort managing a portfolio of multiple clients simultaneously • E-commerce or D2C client experience • Strong verbal and written communication skills; comfortable delivering both good and bad news.

🏖️ Avantages

• Base salary: $90,000 • On-Target Earnings (OTE): $100,000–$105,000 total, including commission based on the performance of the client accounts you manage • Additional performance-based bonuses may be available at the company's discretion • Fully remote • Unlimited PTO • Flexible hours • Internet, mobile phone, and gym reimbursements