Customer Success Partner, Retail Industry

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌵 Arizona, Texas – Distant

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $120 335 - $151 665 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

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Blue Yonder

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5001 - 10000 employés

Blue Yonder est le leader mondial de la supply chain digitale et du fulfillment omnicanal. Notre plateforme intelligente end-to-end permet aux distributeurs, aux industriels et aux prestataires logistiques d’anticiper, de s’adapter et de satisfaire la demande client en toute fluidité. Avec Blue Yonder, vous prenez des décisions plus automatisées et rentables, générant davantage de croissance et des expériences client réinventées. Blue Yonder – Fulfill your Potential

Description

• Serve as one of the primary points of contact as a trusted strategic advisor to your customers. • Gain a deep understanding of your customers and their operations within their respective retail sub-verticals. • Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT) • Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape. • Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices • Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding • Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

🎯 Exigences

• At least 10 years' relevant industry experience • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience • Breadth and depth of retail supply chain domain knowledge and experience is required • Clear executive presence and strong presentation abilities • Strong negotiation and stakeholder management skills • Detail-oriented with a commitment to driving and tracking consistent engagement processes • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape • Bachelor's degree in business, Supply Chain Management, or related field

🏖️ Avantages

• Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more