Senior Merchandizing Ops Solution Architect

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🕒 il y a 25 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $114 103 - $143 896 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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Blue Yonder

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5001 - 10000 employés

Blue Yonder est le leader mondial de la supply chain digitale et du fulfillment omnicanal. Notre plateforme intelligente end-to-end permet aux distributeurs, aux industriels et aux prestataires logistiques d’anticiper, de s’adapter et de satisfaire la demande client en toute fluidité. Avec Blue Yonder, vous prenez des décisions plus automatisées et rentables, générant davantage de croissance et des expériences client réinventées. Blue Yonder – Fulfill your Potential

Description

• Works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs • Engages with business and technical stakeholders to understand requirements and deliver solutions that drive business value • Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution • Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers • Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. • Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) • Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents • Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers • Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.

🎯 Exigences

• Bachelor's degree (or higher) in relevant discipline • Minimum 5+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution) • In-depth knowledge of merchandising software solutions and data models • Knowledge of business processes in the Supply Chain Management discipline • Experience understanding and integrating data between numerous Supply Chain and Merchandising applications. • Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications • SQL Plus skills with ability to drill deep into Merchandise Operations data • Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

🏖️ Avantages

• Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more